Lisa Olivarez Email & Phone Number

Carson, California, United States

Irvine, California, United States

✓ Built and maintained a pipeline of 30-50 refinance applications at one time. Enhanced and improved the ratio of pipeline leads to refinance mortgage loan closings.✓ Locked in low interest rates and empowered clients with the ability to meet refinancing goals. Locked in an average of 18 clients per month and funded an average of 15 loans per month. Achieved a spot in the Top 25% for application to lock ratio.✓ Mentored, trained, and enhanced the skills of Home Advisor Associates to grow in individual roles and exceed performance objectives. Assigned individual pipelines to top performing team members.

✓ Partnered with the home advisor pipeline in the initial outreach to clients. Prospected for new business and successfully attracted new clients.✓ Maintained excellent verbal and written communication to introduce Better’s products and services to new potential customers. Averaged 30 calls per day and remained in the Top 25% of Associates for outreach performance.✓ Successfully completed a 20-hour course to obtain an NMLS license. Passed the NMLS licensing exam and gained expertise and knowledge in mortgage lending.

Newport Beach, California, United States

Responsible for Individualist/Via C/dresses/ POV departments

-Cross-trained in multiple departments to build internal skillset which allows for valuable insight and out of the box thinking in a wide array of situations-Working with Store / Department managers to drive sales and increase business-Merchandising sales floor based on customer and business needs-Ensure orders are getting fulfilled throughout the day to customers throughout the company Departments Responsible for:May 2012 Kids Shoes Dec.2012 co-assistant Salon shoesJuly 2013 First Assistant Salon shoesAug. 2015 Handbags, accessories & SunOctober 2018 Women’s shoes

Newport Beach, California

Interim position responsible for the holiday gift shop, pop in shop, gift wrapping & flex team

Tustin, California

-Teach and train the store staff on store technology to create a seamless experience for our customers-Handling and maintaining sensitive and confidential customer information-Train cashiers on speed and efficiency to create a positive checkout process

Riverside,Ca

Accessory Division Department Manager-Rigorous Analysis of trends, forecasting and inventory levels to plan and execute monthly business plans-Managing employees from basic daily tasks through employee conflicts, accountability of bi-monthly goals and overall development / growth-Scheduling, coordinating and managing employees work shifts while maintaining balance of complex staffing needs and a constant fluctuation of employee availability-Merchandising sales floor based on customer and business needs Department responsibility: Handbags, accessories, sunglasses, jewelry, watches and trend accessories.

-Member of team responsible for assisting with the planning and execution of California State University of Fullerton's annual CommWeek and the introduction of PR Day-

Beauty Striker- Assisted in launching new beauty line in department. - In charge of driving successful sales results in beauty line.- Motivated team through necessary product knowledge, contests & sales support

Irvine, California

Tustin, California