Lisa Owens Email and Phone Number

Facilitate intake and support for claimants, offering expert guidance on short and long-term disability, as well as FMLA processes.Strategically counsel claimants on waiting periods and appropriate actions during this time to ensure smooth payment transition. Lead the provision of necessary paperwork for claim approvals and extensions, ensuring compliance with established protocols.Act as a liaison between claimants and case management, proactively gathering… Show more Facilitate intake and support for claimants, offering expert guidance on short and long-term disability, as well as FMLA processes.Strategically counsel claimants on waiting periods and appropriate actions during this time to ensure smooth payment transition. Lead the provision of necessary paperwork for claim approvals and extensions, ensuring compliance with established protocols.Act as a liaison between claimants and case management, proactively gathering comprehensive information to expedite decision-making and minimize delays. Show less

Facilitate intake and support for claimants, offering expert guidance on short and long-term disability, as well as FMLA processes.Strategically counsel claimants on waiting periods and appropriate actions during this time to ensure smooth payment transition. Lead the provision of necessary paperwork for claim approvals and extensions, ensuring compliance with established protocols.Act as a liaison between claimants and case management, proactively gathering… Show more Facilitate intake and support for claimants, offering expert guidance on short and long-term disability, as well as FMLA processes.Strategically counsel claimants on waiting periods and appropriate actions during this time to ensure smooth payment transition. Lead the provision of necessary paperwork for claim approvals and extensions, ensuring compliance with established protocols.Act as a liaison between claimants and case management, proactively gathering comprehensive information to expedite decision-making and minimize delays. Show less

Navigating the complicating world of health insurance /affordability

Provide excellent customer service by place and researching orders, trouble shoot, problem resolution, verifying shipments with carriers, suggesting alternative solutions for completion of customer's projects.

Making lives longer and better

Initiated and had policy implemented to detect fraud which saved Charter significant revenue loss.Managed all inbound calls from potential customers from inside and outside the state in order to process order entry and engage in positive interactions, effectively meeting the needs of the customer while being mindful of customers’ time and availability.Demonstrating dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality, and… Show more Initiated and had policy implemented to detect fraud which saved Charter significant revenue loss.Managed all inbound calls from potential customers from inside and outside the state in order to process order entry and engage in positive interactions, effectively meeting the needs of the customer while being mindful of customers’ time and availability.Demonstrating dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality, and performance standards.Adapting to all aspects of the business in an ever-changing work environment while understanding performance goals, how they are measured, how to reach them, and work with others as necessary to achieve these goals.Processed customer sales orders in accordance with published product lead times and service Charter policies to ensure accurate and timely delivery of products across all product lines and plant locations.Maintained constant contact with customers, sale representatives, credit departments, logistics and suppliers regarding information on scheduled shipments, product availability and credit status.Take action to proactively learn new information, report department impacting concerns, and share best practices with others. Show less

Collaborated with the LSR (local service request) team to create a baseline training manual for new employees coming to the LSR team.Served as liaison for reported issues to fix groups on single/multi user phones affecting issues until resolution. One example would be collaborating with multiple providers such as USPS and Map search engines to get the E911 services accurately functioning before phone service could be delivered to a customer..Supporting fellow Provision and Confirmation… Show more Collaborated with the LSR (local service request) team to create a baseline training manual for new employees coming to the LSR team.Served as liaison for reported issues to fix groups on single/multi user phones affecting issues until resolution. One example would be collaborating with multiple providers such as USPS and Map search engines to get the E911 services accurately functioning before phone service could be delivered to a customer..Supporting fellow Provision and Confirmation Representatives and Leads in any and all issue/ escalation’s that may arise with all digital phone orders.Supported Sales agents in all departments with proper order entry of all digital phone into our billing system.Supported Supervisors, Leads, and Sales agents, Dispatch, ATS, CTAC, Helpdesk, and Technicians with any and all MTA, Porting and Provisioning issues.Worked on several different projects such as Port Outs, Self-Install kits, Third Party Verification, DPO Report, CLEC Valid Report, Truck Roll report, Issue Tracks, TE400, and Open work order, DPO, LSR, NZ166 and QCC TeamsWorking with current LEC’s with disputes in gaining FOC and validation of orders. Assisted in training of seasoned Representative’s and incoming new hires with cross-training on different reports and refresher training.Work with software developers and external vendors to architect, deploy and support new features and enhancements to current voice products. Show less