• Perform telephonic case management of Workers Compensation claims• Manage files with an emphasis on file quality (including timely contact and proper documentation), maximizing internal resources, and achieving a positive end result• Identify claim issues as they arise, and take appropriate steps to resolve them• Establish appropriate reserves to reflect claim exposure• Dedicated claims handler for several national accounts including several health care facilities• Build… Show more • Perform telephonic case management of Workers Compensation claims• Manage files with an emphasis on file quality (including timely contact and proper documentation), maximizing internal resources, and achieving a positive end result• Identify claim issues as they arise, and take appropriate steps to resolve them• Establish appropriate reserves to reflect claim exposure• Dedicated claims handler for several national accounts including several health care facilities• Build strong partnerships with our clients, defense attorneys, and medical case managers Show less

• Manage an inventory of approximately 220, handling auto claims, litigated claims, premise liability, product liability and personal injury claims that include fatalities, multiple fractures, severe head injuries and injuries that involve surgical intervention• Evaluate claims in litigation and provide guidance and settlement authority to Client’s defense counsel• Actively participate in the preparation of settlement evaluations and negotiation of settlements.

• Worked on a dedicated account administering claims for Costco Wholesale.• Designated as a mentor to assist with the training and development of new employees• Actively participate and present in quarterly large loss claim reviews• Participate in pre-trial conferences with Costco once a week• Manage an inventory of approximately 160, handling premise liability, product liability and personal injury claims that include fatalities, multiple fractures, severe head injuries and… Show more • Worked on a dedicated account administering claims for Costco Wholesale.• Designated as a mentor to assist with the training and development of new employees• Actively participate and present in quarterly large loss claim reviews• Participate in pre-trial conferences with Costco once a week• Manage an inventory of approximately 160, handling premise liability, product liability and personal injury claims that include fatalities, multiple fractures, severe head injuries and injuries that involve surgical intervention• Active member of the efficiency task force• Specialize in medical malpractice pharmacy claims for Costco Wholesale Show less

• Prepare and conduct all interviews for the Front Office Department and follow hiring procedures according to Standard Operating Procedures.• Prepare employee schedules according to business forecast, payroll budget guidelines and productivity requirements. • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.• Accountable for balancing cash drawer, calculating guests’ payments, determining discount… Show more • Prepare and conduct all interviews for the Front Office Department and follow hiring procedures according to Standard Operating Procedures.• Prepare employee schedules according to business forecast, payroll budget guidelines and productivity requirements. • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.• Accountable for balancing cash drawer, calculating guests’ payments, determining discount status, and coordinate payroll.• Interact with business clientele to ensure excellent customer service.• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Office in an attentive, courteous and efficient manner. Followed up to ensure guest satisfaction. Show less

Front Office Management – Manage all guest services and housekeeping operations. Proficient with guest services, training all personnel, developing added-value customer service programs, resolving employee concerns in a fair and timely manner, scheduling, interviewing/selecting employees, direct billing, troubleshooting, and group sales. On call 24/7. Designated as General Manager when needed. Marketing – Partnered in the development of long and short-term strategies & marketing… Show more Front Office Management – Manage all guest services and housekeeping operations. Proficient with guest services, training all personnel, developing added-value customer service programs, resolving employee concerns in a fair and timely manner, scheduling, interviewing/selecting employees, direct billing, troubleshooting, and group sales. On call 24/7. Designated as General Manager when needed. Marketing – Partnered in the development of long and short-term strategies & marketing plans. Designed ads for newspapers/surrounding schools, created the Hampton Inn & Suites quarterly newsletter, designed flyers, wrote press releases, and coordinated special hotel guest recognition events. Show less