Lisa R. Email & Phone Number

Denver, Co, Us

Westminster, Colorado, United States

• Improved installation time of inventory management software by writing, reorganizing, single-sourcing, and testing deployment guides.• Work with translators, Product Management, Development, and QA to produce online help and printed guides in four languages.• Update the customer-facing administrator guide and online help.• Contribute to process development, organizational processes, and the department style guide.• Maintain an internal knowledge site in SharePoint.

• Drafted and edited research papers for a non-technical, government audience about radio frequency interference, supervisory control and data acquisition systems, cybersecurity, and satellite systems.• Wrote monthly status reports for the team that detailed progress in artificial intelligence and machine learning projects.• Collaborated extensively with experts in scientific fields to produce easily understood documentation.• Contributed to the departmental style guide.

Thornton, Colorado, United States

• Created guides for procedures like setting up tablets, connecting to the VPN and WiFi, and using internal software. • Created knowledge-based articles about network security and desktop virtualization services.• Liaised with other teams for a newly formed Training and Documentation team.• Developed the documentation process, style guide, and templates.• Created a company-wide newsletter to inform users of best practices when using computers and software.

Denver, Colorado, United States

• Edited extremely detailed documents about software maintenance, information security, and personnel roles for compliance with a federal project.• Created release notes and manuals for internal and external audiences for SaaS products.

Englewood, Colorado, United States

• Quickly ramped up to create online help centers for high-profile, high-performance, scale-out servers and software.• Produced quick start guides that detailed installation and configuration of backup storage servers.• Created and modified images to diagram servers and procedures.• Participated in tests to ensure the documentation is accurate and easily understood when customers receive a server.• Edited online help centers for consistency and grammar.• Quickly updated documentation to reflect changes to complex software, and adapted to rapidly changing schedules.

Golden, Colorado

• Created end-user and operational documentation for highly configurable and complex brokerage software and new, high-profile software.• Contributed to the department style guide and handbook.• Mentored employees and junior department members about documentation standards and procedures.• Edited templates to be more efficient for end users, and to meet evolving company needs.• Edited documents for content, format, and grammar.

Greater Denver Area

• Created help content for new, high-profile software that was created in an Agile environment.• Updated extensive online help system based on user feedback.• Created the style guide and the onboarding process in collaboration with others on the team.• Interacted with product managers, customer care, and other writers as part of an international team.• Edited documents for content, syntax, grammar, and layout.• Adapted to rapidly changing software and tight deadlines.

Denver, Colorado

• Designed and developed multimedia e-learning and training materials for surgeons to learn cataract surgery.• Managed the e-learning development process, including coordinating with functional groups.• Conducted an individual tryout, which included noting students’ reactions to lessons and creating Discrepancy Reports.• Managed projects based on time and budget.• Created the tempates and style guides.

Thornton, Colorado

• Updated extensive online help system, installation guides, release notes, clinical and user manuals, instructions for use, quick reference cards, requirements, and specifications for sleep disorder diagnostic hardware and software.• Assumed lone writer responsibility for large projects with tight deadlines that were delivered on time.• Worked with translation companies.• Edited documents for content, syntax, grammar, and layout.

Centennial, Colorado

• Designed and developed multimedia e-learning materials for all levels, from initial qualification to instructor, for the United States Air Force crew members of the KC-135.• Oversaw progression of e-learning materials through extensive review and approval process.• Interfaced with numerous functional groups, including individual and small-group tryout teams.• Designed and created multimedia PowerPoint lessons and accompanying student and instructor guides.• Wrote e-learning materials about numerous flight systems for aircrew and instructors.

Englewood, Colorado

• Created, edited, and updated user’s guides, e-learning storyboards, release notes, quick start guides, functional descriptions, installation guides, and testing documents for high-profile software.• Interfaced with graphic artists to create visually expressive illustrations, diagrams, and charts.• Edited documents for consistency, syntax, grammar, and layout.• Designed and developed end-user and quick start guide templates.• Supported system preparation and quality assurance test plans.• Adapted easily to rapidly changing software, schedules, and deadlines.

Golden, Colorado

• Designed and created extensive online help system, installation guides, release notes, sample reports, conceptual manuals, quick reference cards, content plans, requirements, and specifications.• Assumed simultaneous responsibility for 15 projects that were delivered on schedule.• Designed and developed quick start guide templates.• Edited documents for content, syntax, grammar, and layout.

Wheat Ridge, Colorado

• Designed and created extensive online help system user guides, quick reference cards, and content plans.• Assumed simultaneous responsibility for several documents that were delivered on schedule.• Designed and developed release notes templates.• Edited documents for consistency, syntax, grammar, and layout.