Collaborate with three branch offices to recruit franchisees in 11 states for new locations and resale locations• Franchise recruiter covering 11 states in the Eastern United States for an afterschool math and reading program recruiting over 15 – 20 plus franchisees per year.• Create and follow a plan to achieve targeted, performance goals by identifying, advancing and closing deals • Facilitate on-going collaborative weekly meetings with three branch offices and upper management to discuss progress of potential franchisees, release new expansion areas and develop plans to increase leads.• Work with senior management and area development to explore new markets using ESRI data, assess viability of those areas and make recommendations based on research and local knowledge of the market releasing 28 markets in 2020 and 33 markets in 2021 to achieve yearly goals of markets released• Establish strong relationship with franchise owners interested in selling their location to help them locate a buyer and processing the buyer through the full recruitment process in collaboration with the franchisee• Processing candidates from lead generation through the full cycle recruitment process including intro calls, seminars, processing of paperwork, exam proctor, background check verification, competency interviews and presenting candidates to General Manager for acceptance into training• Tracking full recruitment process in FranConnect, franchise recruitment software, and an additional recruit management system• Holding in person seminars in targeted areas of my regions to promote Kumon and encourage candidates to move forward through the process• Produce and distribute marketing letters to obtain possible candidates• Was instrumental in developing a transfer toolkit for our branches to use for locations interested in selling their franchise• Deliver transfer workshops to franchisee/instructors for 3 branches for instructors to know the process of selling their center

Manage and support 18 single store locations, working closely with individual franchise owners to help them achieve their instruction and business goals. Key responsibilities focus on compliance with corporate goals and agendas, increasing operational standards through ongoing training and providing sound advice to increase center profitability and performance. • Analyze P&L reports/data to determine operational focus for individual centers and corresponding activities to support center growth and profitability• Act as primary marketing point person to support franchise owners with planning and execution of national and local promotions that include digital advertising, school outreach, community networking, grass roots marketing initiatives and social media communication • Facilitate on-going professional counselling sessions for franchisees to build on their corporate and instructional knowledge• Work with senior management and corporate area development to explore new markets, assess viability of those areas and make recommendations based on knowledge of my market• Assist with training franchise staff in both live classes and doing on the job training• Assist in guiding instructors to develop students at their centers to lead to strong retention numbers• Represent corporate at instructor development conferences, events and award ceremonies. Gave presentations at events to represent the corporate office

My responsibilities include:• Design and develop interactive life skills curriculum• Coordinate guest speakers and facilitate life skills classes • Developed project management plan to implement a complete revision of curriculum adding E-Learnings• Coach residents of program on financial and workforce development topics• Solicit strategic partnerships for mentors, funders, facilitators and employers for program needs• Instituted and documented a six hour intake process for the financial and workforce development department• Designed, developed and implemented a five year plan for residents based on individual service plans• Manage the Financial Services Department including a Financial/Workforce Development Coach and interns• Created flow charts for financial program to establish Individual Service Plans for all residents• Present projects to potential funders and develop grant proposals• Solicit partnerships with local businesses for workforce development opportunities

Education, Training and Curriculum Development on a contract basis

- Comfortable speaking to groups ranging from two to several hundred- Delivered forty live, in-person seminars to 30 – 40 locations reaching 400 – 1000 people monthly - Conducted live one hour webinars for clients and Corporate Sponsors- Completed requirements for private and government grants for seminar and counseling programs- Attended and participated in community meetings, events and fairs for organizations to promote agency- Managed webinars for the Education team including scheduling, content and training- Coordinated team members to manage grants for Education team to meet grant requirements- Developed local partnerships in the Atlanta area with concentration on the NE side of Atlanta- Provided consultative support to Media Department to provide talking points for speakers and press releases- Solicited and obtained sponsors to host both paid and goodwill events and seminars - Trained and mentored new and current Education team members- Gathered, edited and consolidated information for the education team to develop curriculum - Maintained comprehensive speaking engagement reporting on a monthly basis- Developed programs for upper level management to market agency to the consumer and sponsors- Provided support to agency managers to reach the counseling staff to connect Education to Counseling- Conducted financial assessments with individual clients to discuss CheckSystems Report and Credit Reports- Recorded live studio recordings for Listen on Demand classes for Education programs- Excelled to achieve requirements for Path to Excellence Level 3 for Education- Media appearances include, radio, television and print along with voiceover work