Lisa Ray Email & Phone Number

Des Moines, Ia, Us

- Lead L1 and L2 Support teams for IAM (Sailpoint, Entra/Active Directory, TopSecret, Okta) - Work closely with IAM Product Owners to understand and enhance colleague experience- Identify areas of process improvement and work with Engineers to implement automation- Provide guidance to Security Administrators on best practices, following policies and sharing of knowledge via knowledge articles and procedure documentation. -

• Lead a team of five, supprting our Enterprise Propertery Solutions and Enterprise Aviation Services portfolios.• Closely worked with property management vendor to meet facility and property management requirements. Accountable for vendor lifecycle of 30+ applications. • Owner of various Risk Projects and ARA discussions, ensuring corporate policies and standards were addressed.• Assisted SCM and Supplier Managers with Supplier Risk Assessments, as well as contract and SOW details.• Identified OFAC processing gaps as part of annual acknowledgement and served as Privacy Representative for two business areas.• Business Continuity Coordinator for entire SCBU, which included 15 portfolios and over 280 Software Engineers.

Scrum Master for 1 of 5 teams on an Agile Release Train (ART) using SAFe. The ART supports the Enterprise Document portfolio, which includes 90+ applications (combination of homegrown, purchased and SaaS). Team consists of 8 individuals.• Established an environment where the team could be effective (cleared obstacles, addressed team dynamics, and adjusted processes as needed). • Lead GDPR and HA initiatives for whole Agile Release Train (5 teams; 90+ apps)• Lead Digital Transformation initiative, attending several conferences and managing RFI/RFP phases

• Tech Lead for the HP Service Manager (Service Desk, Incident Mangement, Configuration Management, Knowledge Management, Service Catalog and Request Management). • Lead upgrade projects and assisted with day-to-day support, including the HP Connect.IT and Informatica integration points with various applications, some of which include PeopleSoft HR, PeopleSoft Financials, ASA Adminstrator, Apropos and Audix.• Tech Lead for the HP Service Manager. Lead upgrade projects and assisted with day-to-day support, including numerous integrations points. • Monthly discussions with vendor re: issues tracking and strategic direction. Participated in regular scorecard discussions with Supplier Manager.• Experience with Mainframe, CA7 Scheduling, SQL, DB2 Unix, Informatica and Business Objects, as well as several vendor applications.• Member of ITIL Steering Group and taught SharePoint

• Pulled in to address issues with recently implemented software causing compliance gaps. Had daily meetings with Sr Mgmt and regular meetings with vendor.• Created support model, defined Severity Level Definitions, created system documentation, built strong working relationship with business partners, and formed a new support team of four individuals.

• Lead team through selection, purchase, and implementation of PeopleSoft Accounts Payable and Purchasing, as well as eProcurement.• Supported NavigatER Travel and Expense Reimbursement system• Experience includes implementation, daily support, and coorinating release of new code through design, testing and implementation into Production.

United States

Provided support for Millennium AP/PO solution; created tech design documents, performed upgrades and QA testing, as well as trained end-users.Taught several IT course: JCL, CA7 Scheduling, TSO