Lisa Redmond personal email
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Five years ago, I started pursuing my love of IT. I took the courses not knowing what to expect and loved technology even more. I eventually got a short-term position doing mobile deployment. I really enjoyed helping the clients and educating them on device management and security. After that experience I realized I was hooked on technology because it combined my love of helping others with technology. I am an aspiring Data Analyst and Desktop Support Analyst and an admitted tech junkie. I have currently graduated from the Google Data Analytics course. I have also obtained a Google IT Support Specialist, Microsoft Office Specialist and CompTIA A+ Certifications focused on Computer Information Sciences and Support Services. I have over 25 years' experience in customer service. Also experience repairing, upgrading, installing software, setup, data transfer and MDM on laptops, PCs, and mobile devices.Currently I work as a Customer Service/Help Desk Tier 1 at the Office of Unified Communications. I absolutely love my job assisting the 1st responders and other support personnel in keeping systems up and running. With a demonstrated history of working in the food & beverages industry, I feel my career in Culinary Arts has prepared and given me the skills to enter into the IT field. Just like Culinary Arts, the IT field is unpredictable, fast paced, detailed oriented and exact in execution. I would bring with me my dedication, determination, customer service and all the IT knowledge I have gained to the company I work for.
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Service Desk TechnicianEdgeworth Economics Feb 2023 - Mar 2024Washington, District Of Columbia, United StatesOversaw, monitored, and responded to Tier 1 & 2 service desk tickets using ServiceNow, via email, phone, Slack, in person and remotely across all office locations.Escalated service desk tickets and issues to appropriate team members as needed.Lead and assisted with employee onboarding/offboarding processes including employee desk set-up, new hire orientation, and account deactivation.Assisted with office equipment and conference room set-up.Assisted with hardware/software troubleshooting, including PCs, printers, laptops and mobile devices.Added to and corrected knowledgebase article to make them relevant and helpful.Maintained system documentation and IT standard operating procedures.Maintained asset management system including physical and electronic IT inventory and change control.Provided support to other IT Team members to ensure that all functions within the department are covered and all systems and processes continued to run smoothly. -
Customer Service/Help DeskThe Office Of Unified Communications Nov 2020 - Oct 2022United States• Provide Tier 1 support for 911, MPD Dispatch and Fire/EMS applications and account inquiries, escalate to Tier II when necessary.• Make a timely assessment of issues that may require escalation; escalate without undue delay. Inform users of status by making follow-up calls to determine problem resolution.• Monitor IT Help Desk email, Remedy ticketing system for outage notifications. • Check the IT Helpdesk email box for critical communications from client personnel that need immediate attention. Report outages to the Help Desk lead analyst and Manager.• Update Help Desk team personnel of any outages, special exceptions or instructions, or any information and scenarios outside the normal scope of the Help Desk.• Send out alerts regarding system outages.• Monitor and report any issues that may impact the daily operations• Multitask with speed and accuracy• Support a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, CAD and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).• Troubleshoot, change passwords and provide access for productivity software suites such as Microsoft Office, SharePoint and custom software. -
CookFountains At Washington House, The Jan 2019 - Mar 2020Alexandria, Va● Prepared and served food for over 225 residents in our community daily● Ensured all special dietary needs are met and food is modified by following detailed nutritional plans● Followed the specially prepared menus and production sheets to maintain the highest possible quality and consistency● Monitored and ensured compliance with all record keeping, food safety and risk management requirements -
Customer Service/Help DeskClear Connection, Inc Aug 2018 - Oct 2018● Facilitated remote assistance/troubleshooting with network security cameras, desktop and servers for over 30 clients● Troubleshot biometric door entry, IP phones by remote assistance and collaboration with field techs● Escalated tickets & dispatched field technicians when necessary using Tigerpaw software ● Remotely installed software for clients via RDP● Reset network cameras using proprietary software
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Help Desk AnalystExperis/Manpower Group @ International Monetary Fund Apr 2018 - Jun 2018Washington, Dc● Installed software on Android & iOS devices. Installed & uninstalled apps & music via iTunes● Performed factory reset, iCloud restoration, wiped iOS devices and set up new devices, back up/moving photos to the Cloud, managed iOS storage, reset Apple ID passwords● Facilitated data migration, authenticated and authorized user devices using Active Directory● Secured devices and company apps using MobileIron (MDM)● Educated clients 1:1 on device usage such as resetting/changing passwords, navigating settings, and security
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It Technician/AuditorCapital Assets It Recovery And Recycling Solutions Dec 2016 - Mar 2018Lanham, Md● Tested laptops, tablets, cell phones, printers, servers, LCDs, monitors and TVs to determine if they were able to be refurbished for resale or recycled● Installed or uninstalled RAM, removed or wiped HDDs, flash drives, SD cards and other storage media; replaced and reconnected wiring, remove BIOS passwords and other troubleshooting on devices● Processed over 100 pieces daily, added to inventory by scanning asset tags and evaluating condition of equipment received● Implemented data/hardware destruction and sent equipment to proper departments for resale● Wiped, reset and installed software on iOS and Android devices to be sold as certified refurbished devices
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StudentByte Back, Inc. Jun 2014 - Dec 2016Washington, DcReplace laptop screensInstall/uninstall hard drives Install/uninstall RAMInstall OSRemove malwareReplace power suppliesInstall video cardsInstall driversInstall/change expansion cardsLoad and configure softwareThis is an internship that is part of my schooling to teach us how to refurbish computers. -
Sous ChefBeth Sholom Synagogue Oct 2010 - Aug 2014Potomac, Md● Adhered to strict rules and standards of Kosher cooking● Served and cooked for 50 to 500 persons● Sliced, chopped, diced, bake, broiled, fried, cooked, assembled and garnished dishes according to contract, recipe and chef specifications● Organized set up for buffet service -
CookThe Blair House Dec 2005 - Aug 2014Washington, Dc● Upheld professional standards for gourmet fine dining that caters to diplomats that are guests of The President of the United States of America.● Served and cooked for 5 to 200 persons● Sliced, cut, diced, chopped and cooked foods from scratch for consumption or as ingredients for dishes● Garnished, cooked and assembled dishes according to guests’ sometimes strict specifications, contract, recipe and executive chef specifications for various diplomats and guests
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Banquet Cook ICenterplate/Nbse @ Washington Convention Center Oct 1995 - Oct 2005Washington, Dc● Followed specifications for convention center that serves gourmet fine dining for banquet or buffet service; large, fast pace, volume production banquet kitchen ● Lead a team of 10 to complete a 3 course sit down gourmet dinner for 25,000; served and cooked for 5 to 25000 persons ● Performed kitchen setup, checked temperatures of refrigerators and freezers, set out utensils and turned on ovens, steamers, grills, fryers, broilers, and steam kettles
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Account AuditorNavy Federal Credit Union Jan 1988 - Jun 1993Vienna, Va● Calculated interest on customer checking, savings and loans ● Averaged 680 calls per day● Provided balances on accounts to customers● Explained fees and charges to customers● Corrected interest and fee errors made by credit union● Provided customers with detailed explanation and help with calculations and questions concerning account● Helped customers balance checkbooksThis is a credit union that at the time served members in the armed forces only and credit union was available 24/7 to help. I worked in the auditing call center which is high volume and fast paced. I averaged 680 calls per day.
Lisa Redmond Skills
Lisa Redmond Education Details
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It Support -
Byte BackComputer And Information Sciences And Support Services
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P.G Community CollegeLiberal Arts And Sciences, General Studies And Humanities
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Zoology/Accounting -
Hd Woodson Senior HighMath & Science
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Data Analytics
Frequently Asked Questions about Lisa Redmond
What is Lisa Redmond's role at the current company?
Lisa Redmond's current role is Aspiring Junior Data Analyst | Tableau | SQL | Google Data Analytics Professional Certified | Help Desk Analyst | Help Desk Support | Google IT Professional Certified.
What is Lisa Redmond's email address?
Lisa Redmond's email address is re****@****ail.com
What is Lisa Redmond's direct phone number?
Lisa Redmond's direct phone number is +120264*****
What schools did Lisa Redmond attend?
Lisa Redmond attended Merit America, Merit America, Byte Back, P.g Community College, Howard University, Hd Woodson Senior High, Merit America.
What are some of Lisa Redmond's interests?
Lisa Redmond has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Home Decoration, Health, Photograph, Children, Cooking, Cruises.
What skills is Lisa Redmond known for?
Lisa Redmond has skills like Catering, Cooking, Gourmet, Chef, Cuisine, Fine Dining, Recipes, Culinary Skills, Sanitation, Food Safety, Microsoft Office, Microsoft Excel.
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Lisa Redmond
Persuasive Marketing Content Writer | Special Projects Manager | Editor | College ProfessorGreater Chicago Area3aol.com, prairiestate.edu, trinityklein.org -
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