Embracing change in work and life is essential to growing as an individual and being a better person than who you were yesterday.Highly experienced and hardworking professional who possesses a well-rounded skill set. Proven ability to identify and solve complex problems for both internal and external customers. Vast knowledge base and professional competencies in operations and leadership have a significant impact on my performance. Key Skills and Expertise: • 30+ years of experience in the healthcare insurance sector, demonstrating specialization in change management, coaching and team leadership• Superior capability in workflow planning, prioritization, fostering an environment of organization and adapting to change• Comprehensive knowledge of medical terminologies, CPT, HCPCS and ICD10 coding• Significant contributions to process development and implementation • Proven skills to boost efficiency and productivity • Excellent interpersonal communication• Successfully implemented Healthcare Exchanges on an existing platform and developed procedures and process flows • Served as Operations expert for Kentucky, Missouri and Ohio Market Conduct Exams• Proven ability to foster strong professional and interpersonal relationships with both internal and external business partners• Thorough understanding of products, mandates, compliance rules and regulations, privacy and regulatory laws in business processes