Lisa Riggs Email and Phone Number
basking ridge, new jersey, united states
Lisa Riggs's Location
Murfreesboro, Tennessee, United States, United States
Lisa Riggs's Contact Details
Lisa Riggs work email
- Valid
- Valid
- Valid
Lisa Riggs personal email
n/a
About Lisa Riggs
Through my professional career I have worked in positions where educating others is key. I have come to realize that a leadership role, where I can guide and mentor others and watch their development is where I am most successful. My experience with time management is key in making sure projects are completed on time. Flexibility to move around, alter my schedule, and assist others have been key to my success.
Lisa Riggs's Current Company Details
Verizon
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Engaging Leader
basking ridge, new jersey, united states
- Website:
- verizon.com
- Employees:
- 151940
Lisa Riggs Work Experience Details
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Subject Matter ExpertVerizon Aug 2024 - PresentAnalyzed trends to determine skill up topics for learnersServed as the go-to expert in department topics Provided insights and recommendations to leaders in reference to needs of learnersCollaborated with fellow Subject Matter Experts to align on methods and topics to assist learnersActed as mentor to learners, guided representatives in developing their expertise and contributing to the overall department success
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Interim SupervisorVerizon Feb 2024 - Aug 2024Supervised team of 12 employees, ensuring adherence to company policy, procedures, and metricsConducted regular performance reviews, provided constructive feedback, and implemented development plansMonitored and analyzed key performance indicators (KPIs) to identify areas for improvement Fostered a culture of transparency, continuous improvement, and collaboration with the teamUtilized Google Suite for process improvements and efficiency in daily, weekly, and monthly deliverables
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Subject Matter ExpertVerizon Aug 2023 - Feb 2024Assisted representatives who were new to the role on the Porting, Activation, and Credit TeamLed debrief sessions to re-teach information as necessaryReported coaching opportunities to leadership
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Interim SupervisorVerizon Jun 2023 - Aug 2023Managed team of 15 representatives Individualized coaching and goals to meet the needs of representatives and organization as a wholeInterpreted data to determine outliers (high and low) Reviewed reports in MetrEx and Qlink to support team Delegated responsibilities to team Coordinators to focus on outliers Crafted monthly goals to help representatives increase metrics Delivered business information in Weekly and Daily Connect meetings Presented Mid-Year reviews and development plans to individual representativesGraduated from LIFT leadership training program
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Pact CoordinatorVerizon Nov 2021 - Jun 2023Provided support to my assigned team and supervisor with Slack assistance, email updates, workarounds and one on one support and trainingWorked directly with representatives on their performance metrics, learning opportunities, enhancement possibilities, and encouragementFacilitated team meetings, creating weekly training enhancements, and engagement activities for teamGuided representatives and promote best practices, focus points, and motivate performance improvements based on live listening and call reviewProactively resolved issues and troubleshooting through challenging situationsManaged calls to resolve various issues for escalated customers and store agents
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Credit, Activations, And Internet Order Support Senior RepresentativeVerizon Jun 2020 - Nov 2021Assisted customers with repairing failed orders placed via MVA or VZW.com Sought out resources to best assist customers and store representatives. Finished 2020 in Leading metrics status Engaged in teamwork through Slack channels to enrich HBA culture. Acted as SME (Subject Matter Expert) in Slack chat for Core Overflow representatives and for SPC New Hire classes for LNP (Local Number Portability)GTS ambassador working with team to communicate issues with systems and temporary workarounds to allow our customers to continue to be served
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Lnp Tier 2 Customer ProVerizon Sep 2018 - Jun 2020Worked independently by using resources and "outside of the box" thinking to provide the best solution for customers Increased customer satisfaction by resolving port issues, demonstrated by survey scoresDevoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediatelyEngaged in coaching & shadow sessions to successfully increase struggling metricsDeveloped role within department assisting reps, both while in the office and through Jabber during work from home processDeveloped team communications and information for Weekly Connect meetings and HuddlesCompleted Step Up Leadership program Recipient of Excelling Forward award (March and April, 2020) and #YouRock recognition
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Lnp Tier 1 AdvocateVerizon Oct 2017 - Sep 2018Assisted customers, both internal and external with wireless port process Achieved an overall “leading” performance during time in roleMentored reps to help increase opportunity metrics as needed, resulting in increases in focused metrics for representatives I assisted
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Financial Services Retention CoordinatorVerizon Mar 2016 - Oct 2017Negotiated payment arrangements and assisted with billing questions Received Boost award in June, 2016, Credo award in 2017 Maintained performing status during time in role
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Middle School TeacherMetro Nashville Public Schools Aug 2015 - Mar 2016Taught 7th grade Language Arts and Social Studies -
7Th Grade TeacherWilson County Schools Aug 2013 - May 2015Taught 7th grade Geography, Science, and Language Arts -
Substitute TeacherAdvantage Xpo Sep 2012 - May 2013Rutherford County, TnEngage students in lesson plans left by classroom teacherAbide by all class and school rulesEnsure that students complete work properly -
Mentor - Student Athlete Enhancement CenterMiddle Tennessee State University Sep 2012 - May 2013Murfreesboro, TnWorked with student athletes to ensure that assignments were completed properly and on timeTaught time management and appropriate study skillsRequired to maintain all NCAA standards for working with student athletes -
Call Center RepresentativeMiddle Tennessee State University 2008 - 2013Discussed financial aid and student account information with students and parents. Assisted parents and students with completing required paperwork in order to start school on time.
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7Th Grade Geography TeacherCoffee County Middle School Oct 2012 - Nov 2012Manchester, TnI worked with students in the areas of Geography and Reading. We covered an exciting unit over the Geography and History of Tennessee, as well as a comparison of the United States and Canada. In our Reading class, we read Island of the Blue Dolphins.
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Student TeacherRutherford County Schools Jan 2012 - May 2012Taught 11th grade AP US History, 12th grade U.S. Government at LaVergne High School. Taught 8th grade U.S. History at Whitworth-Buchanan Middle School.
Lisa Riggs Skills
Teaching
Event Planning
Microsoft Office
Microsoft Word
Powerpoint
Research
Microsoft Excel
Public Speaking
Higher Education
Time Management
Community Outreach
Editing
Customer Service
Lisa Riggs Education Details
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Curriculum And Instruction
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Political Science And Government
Frequently Asked Questions about Lisa Riggs
What company does Lisa Riggs work for?
Lisa Riggs works for Verizon
What is Lisa Riggs's role at the current company?
Lisa Riggs's current role is Engaging Leader.
What is Lisa Riggs's email address?
Lisa Riggs's email address is ri****@****ols.com
What schools did Lisa Riggs attend?
Lisa Riggs attended Middle Tennessee State University, Middle Tennessee State University.
What are some of Lisa Riggs's interests?
Lisa Riggs has interest in Gathering With Family, Keeping Up With Current Events, Bowling, Football (College And Nfl) In The Fall, Mtsu Volleyball In The Fall.
What skills is Lisa Riggs known for?
Lisa Riggs has skills like Teaching, Event Planning, Microsoft Office, Microsoft Word, Powerpoint, Research, Microsoft Excel, Public Speaking, Higher Education, Time Management, Community Outreach, Editing.
Who are Lisa Riggs's colleagues?
Lisa Riggs's colleagues are Karel Belovsky, Stephanie Silver, Kaitlyn Purves, John Fitzwilliams, Angel Rafael Musa, Mark Ouellette, Dennis Deshazer.
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