Lisa Schuler Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

• Selected by senior management to design and implement a mission critical global and centralized Contracting and Questionnaire Management Center of Excellence across multiple regions utilizing my experience in Information Security, along with Business Operations. • Built and managed a team of 13 Contract Specialist and 10 Questionnaire analyst to support our client contract, questionnaires, assessments, and audits.• Played a primary role in the design and implementation of a new Contract Lifecycle Management System (Sirion Labs) used globally. Assist with the building of GenAI to assist in identifying contract exceptions and providing alternative language to insure we need Security and Data Privacy requirements.• Manage the full contract lifecycle include defining and negotiations of Information Security and Data Privacy controls and requirements, along with cloud, application security, vulnerability management and business requirements.• Implemented One-WTW Loopio knowledge repository utilizing the AI capabilities to complete client due diligence questionnaires, RFPs, and Security Audits. • Oversee the day-to-day operations of our Contract Specialist and Questionnaire Analyst to ensure that we are meeting SLAs.• Develop and manage partnerships with WTW stakeholders, including legal, privacy, information security, business, application teams and other key subject matter experts to improve timely and quality completion of contracts, questionnaires, and assessments.• Work closely with Senior Management on the approval process of contract requirement exceptions. • Leverage current technologies for workflow and process improvement to create a more efficient and effective contract process.• Assist with the development of Security and Business policies, standards, and requirements. • Facilitate client contract negotiations working closely as it relates to Information Security, Data Privacy and Business requirements.

Philadelphia, Pennsylvania, United States

• Supported Willis Towers Watson Client Teams and our external Clients in the completion of RFPs, questionnaires/assessments, audits and MSA, SOW, Security addendums and other contract reviews.• First level for Client breach and incident management and client notification• Review and update of the annual Information Security and Data Privacy policy and standards.• Provided a lead role in managing workload throughout the Client Assurance team. Facilitating the timely and quality completion of Client security questionnaires, audits, contracts, and issues; exceeding our SLA.• Major Stakeholder in Client Security Transformation and Client Security Obligation projects. Manage projects and status updates for our internal Client teams and our external clients.• Provided weekly and monthly metrics to Senior Management using PowerBi,• Worked closely with internal Lines of Businesses, Sales Operations and Clients to address Client queries regarding Willis Towers Watson's information security posture, future strategy, and current controls.• Coordinated across multiple departments and business lines to facilitate the development and successfully implementation of high priority security initiatives.• Lead contract negotiations for application, technology and security requirements and work closely with the business teams, sales operations and legal.

Greater Philadelphia Area

Greater Philadelphia Area

• Managed the Quality Control Team’s daily workload to ensure that all deployments were completed in a timely and quality manner.• Responsible for the design, testing, documenting, and deployment of Automated Request Systems using Service Now to improve our Labor Management Change, Deployment, Access, Project and Incident Management processes and workflows.• Led weekly Change Management meetings for all Labor Management Production changes ensuring that we met ITIL standards.• Manage Labor Management Incidents & Problems and assigning and escalated as appropriate teams to resolution.• Coordinated with SME, process audience and our Service Now Developers in defining requirements, testing, documentation and deployment of our Labor Management Change/Request processes, Kronos Site Deployment Project Workflows and other Labor Management Request and process workflows.• Provided Project Leadership of the Labor Management Support team’s Project and Development initiates along with the Quality Control team’s Kronos site deployments for both US and international.

Greater Philadelphia Area

Greater Philadelphia Area

• Managed all Security Problems, Incidents and Projects. Primary contact with the Towers Watson Client, the HP Security Teams, and Security Vendors.• Security Tower lead for all Security Teams including ID and Access Management/Provisioning, Virus Protection, Firewall, Network, Windows Engineering and Global AD support.• Managed all security breaches/intrusions/virus’ – worked closely with our Information Security Response teams, along with external virus protection vendors.• Coordinated Audits (SOC 1, SOC 2, ISO 27001 and SOXs) between the client and HP Security Teams. Worked closely with both internal and external Auditors on both the client and HP side to ensure that all evidence is provided in a timely manner and assisted with testing of evidence.

Greater Philadelphia Area

Greater Philadelphia Area