Lisa S. Email & Phone Number

Tukwila, Washington, United States

Richland/Kennewick/Pasco, Washington Area

• Project-manage an extensive range of IT deployment and equipment (ATM, Security System, SD-WAN) installation needs, in addition to helping set up and provide training to new locations opened by the company
• Report on project progress weekly to the EVP and PMO—identifying potential project risks, evaluating performance, monitoring timelines, and recommending creative solutions to resolving any obstacles
• Participate in vendor selection processes to help scale the business and reduce costs through outsourcing, advising on SOW creation and researching/evaluating potential consulting firms to assist with business needs
• Successfully reduced headcount needs in numerous business areas via process improvement, including outsourcing the company's Lockbox operations and deploying a solution to automate address correction in the company's.

Richland/Kennewick/Pasco, Washington Area

• Managed critical technical integration elements related to acquisition of a new health insurance company by Kaiser, including guiding the simultaneous transition of mainframe operations and approximately 6,000.
• Expertly directed all end-to-end project phases including discovery, knowledge transfer, shadowing, reverse shadowing, and “go live” coordination—ensuring minimal disruption to day-to-day business operations
• Led project governance activities that included facilitating twice-weekly huddle meetings and weekly client governance meetings, preparing weekly status reports for the executive team and customer, and maintaining a.

Richland/Kennewick/Pasco, Washington Area

• Played key role in leading a Life Cycle Management refresh for Middleware servers at Kaiser Permanente, managing all communication, planning, and input of technical requirements to obtain a successful design
• Led a remote team of 4 professionals in India in ensuring servers were procured/configured based upon client specifications—including F5 connection, security certificates, file systems, and NAS storage; subsequently.
• Ensured 100% compliance with corporate change management policies and led the creation of escalation requests, executive status reports, and other critical project documentation

Richland/Kennewick/Pasco, Washington Area

• Led IBM delivery teams and vendors in planning and implementing technology infrastructure deployment, migration, and upgrade initiatives on time and within budget
• Created project plan templates for infrastructure builds (including appliance solutions) that were adopted by all internal project managers on the customer account; additionally monitored project portfolio progress to.
• Orchestrated a high-touch change management team focused on ensuring the smooth delivery of high-risk projects, serving as a "bridge" between IBM teams and business stakeholders to ensure clarity around all.

Richland/Kennewick/Pasco, Washington Area

• Led the transition of outsourced IBM IT service delivery activities back to Capital One, teaming with internal staff and IBM delivery teams to identify relevant work streams, gather documentation, manage the knowledge.

Richland/Kennewick/Pasco, Washington Area

• Recruited to serve as a PM for this top financial institution, leading teams in performing IBM-related infrastructure builds including the deployment/configuration of millions of dollars in new hardware, databases, and.
• Rapidly built trust with stakeholders and fostered positive working relationships with internal customers that led to smooth, successful project completion—and that played a key role in acquiring further add-on.

Richland/Kennewick/Pasco, Washington Area

• Responsible for leading a 32-employee Quality Assurance team within this food processing plant, focused on ensuring corporate adherence to USDA standards; documented all quality procedures and results, worked closely.

Richland/Kennewick/Pasco, Washington Area

• Promoted to oversee project scheduling for all server build requests within the AmEx organization, ensuring attainment of contracted SLA commitments by allocating resources to meet client requirements
• Led key process and service improvements related to the account, reducing customer-imposed SLA penalties from $2.4 million in 2007 to zero in 2008
• Appointed as Factory Manager for the server-build process, leading the implementation of LEAN Kaizen and Kanban systems that reduced overall cycle time for server builds by 40%
• Managed 20-30 new server build project schedules per week, leading daily calls between project managers and IT support groups to ensure schedule alignment, resolve conflicts, and monitor ongoing project progress
• Developed project plan templates for all infrastructure build projects and tracked/published scheduled resource commitments to a diverse array of stakeholders on client IT and project manager teams
• Served as key point of contact in resolving schedule delays and production issues—identifying root cause issues, analyzing alternatives, and recommending/implementing creative solutions

Phoenix, Arizona Area

• Coordinated and tracked server delivery teams to ensure builds completed on time and on budget.
• Facilitated expedited server builds and resolved related issues.
• Coordinated with program managers to allocate resources based on client’s strategic priorities.

Phoenix, Arizona Area

• Successfully managed quality assurance department of 17 with an annual budget of $900,000.
• Developed, presented and documented all OSHA-required safety training for employees.

Goodyear, Ariz.

• Key member of start-up team for company’s first satellite pretzel manufacturing facility.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science - Bs, Agronomy And Crop Science