Business Development & Design Support Specialist

Beginning as a Service Technician, recognized for performance with a series of promotions to Service Supervisor, Local Account Manager, and Sales & Design Consultant for the leader in interior landscape services for North America. -Cultivated strategic business relationships with multiple national accounts to promote brand awareness. Created successful partnerships that resulted in increased sales and company profits. -Supported customers throughout the installation process, ensuring the correct products were installed. Facilitated optimum levels of customer service by providing ongoing support to customers and coordinating the resolution of issues with the local operations teams.-Consistently communicated with clients to ensure ongoing services met expectations. Kept clients informed of new products and services, conducted account management reviews, and presented opportunities to add value to customer facilities. Used consultative selling and employed a cornerstone approach to focus on customer needs and business objectives. Effectively utilized sales collateral, sales techniques, product samples, and knowledge of industry trends and competitor activities to positively impact sales for national accounts. -Developed organizational capabilities and objectives integration within the National Account Program Management team. Mentored new team members in strategic selling strategies/LAMP Gold Sheet Process.-Developed, implemented, and led unique programs for clients to foster the achievement of demanding goals. For 9 consecutive years exceeded baseline sales targets. Recipient of the President’s Club Award, 2007, 2008, 2009, and 2011. -Achieved a record 95% customer retention rate from 2014 – 2018.