Organised and attended viewings, arranged and negotiated tenancy agreements, produced inventories, carried out tenant reference checks and handled deposit paymentsProvided excellent customer service by keeping all parties involved well informed Excellent written and verbal communication skills in dealing with telephone and email enquiries from prospective tenants and landlords

Working within a team of 6 support analysts to manage, prioritise and resolve incidents; raise bug reports and where appropriate, provide users with work arounds Ensuring databases synchronised with the Motor Insurance Database Incident Management within SLA Problem Management Complete root cause analysis of defect Data Extracts and exports via SFTP Problem Solving SQL Data fixing Dealing with third parties Defect raising Liaising with developers for code and defect fixing Creating, reviewing and maintaining documentation

Involved in the release and change management processes Facilitated successful release of code from development to test to production by working closely with all areas of the business, using agile methodology Created and improved release processes and documentation to minimise customer impact during changes Upgraded all company servers from Microsoft Server 2003 to Microsoft Server 2012 using PowerShell to automate the process Developed other automation scripts to improve efficiency Concurrently managed multiple releases and changes Responsible for troubleshooting issues and solving problems Participated in agile stand-ups, scrum of scrums and department meetings to help facilitate releases Maintained a high level of customer service

Lead a team of software developers programming insurance applications Ensured team members stayed on task Assigned coding tasks to various team members Held team meetings to check on progress Attended development work prioritisation meetings Carried out yearly appraisals for members of my team

Developed new insurance products and web applications Worked well within the team to meet project deadlines Prioritised my own workload effectively Attended regular team meetings Worked in Australia on a 3 month assignment to help set up a new venture in insurance products