I am a seasoned Customer Success professional renowned for delivering exceptional results and cultivating enduring relationships, backed by extensive experience in the Higher Education sector. I have a proven track record in building and nurturing customer relationships, driving customer retention, and identifying up sell opportunities. I am skilled in consulting, training, and issue resolution to ensure optimal product adoption and customer satisfaction. I am know as a trusted advisor, advocating for customers, and promoting product utilization to align with customer objectives. I have exceptional verbal and written communication skills as well as problem-solving skills, and one on one and group presentation skills. I am seeking a role where I can leverage my expertise in driving customer success, fostering growth, and building long-lasting partnerships that benefit both the customer and the organization.
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Principal Customer Success ManagerEllucian Higher Education Systems India Private Limited Jul 2023 - Mar 2024United StatesI led customer success efforts for a strategic segment comprising 58 customers utilizing ERP solutions across SaaS, Managed Cloud, and on-premise environments. I successfully cultivated robust relationships, earning trusted advisor status and advocacy both within customer institutions and Ellucian. I achieved 100% retention of assigned customers over the past 3 years, securing 95% renewal of products in the customer stack. I was also able to secure multiple-year renewals for the vast majority of products up for renewal. -
Senior Customer Success ManagerEllucian Jul 2021 - Jul 2023Reston, Virginia, United StatesMy success resulted in a promotion to Senior Customer Success Manager, tasked with overseeing strategic customers and at-risk accounts. This role expanded to encompass all products, focusing on retaining customers and increasing product footprint. I worked with high-profile customers initiating the transition from on-premise ERP to a SaaS environment. -
Customer Success ManagerEllucian Apr 2016 - Jul 2021VirginiaThe Customer Success Manager (CSM) is responsible for driving long term customer success and adoption of Ellucian products with a defined set of customers. The CSM will serve as a primary point of contact representing the customer needs and goals within the organization. The CSM will build strong relationships with customers and become a trusted advisor to the customer. The CSM will facilitate cross-org readiness to ensure communication, feedback and collaboration throughout Ellucian. -
Senior Account Executive Enterprise SoftwareLexmark International, Inc. Jul 2012 - Sep 2015Responsible for account sales and management of current clients within the territory. -
Regional Sales ManagerNolij Corporation 2009 - 2012Beverly, MaResponsible for new sales within a designated territory as well as account management of current clients within the territory.
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Business AdvisorDatatel 2005 - 2008Providing creative solutions to clients to align with their strategic organization goals and to ensure client realized the full benefit from their investment in the ERP solution.
Lisa Sprouse Education Details
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Public Administration, Political Science
Frequently Asked Questions about Lisa Sprouse
What is Lisa Sprouse's role at the current company?
Lisa Sprouse's current role is Customer Success Professional | Voice of the Customer | Problem Solver | Relationship Builder.
What schools did Lisa Sprouse attend?
Lisa Sprouse attended Pennsylvania State University.
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