Lisa Sprouse

Lisa Sprouse Email and Phone Number

Customer Success Professional | Voice of the Customer | Problem Solver | Relationship Builder
Lisa Sprouse's Location
Centreville, Virginia, United States, United States
About Lisa Sprouse

I am a seasoned Customer Success professional renowned for delivering exceptional results and cultivating enduring relationships, backed by extensive experience in the Higher Education sector. I have a proven track record in building and nurturing customer relationships, driving customer retention, and identifying up sell opportunities. I am skilled in consulting, training, and issue resolution to ensure optimal product adoption and customer satisfaction. I am know as a trusted advisor, advocating for customers, and promoting product utilization to align with customer objectives. I have exceptional verbal and written communication skills as well as problem-solving skills, and one on one and group presentation skills. I am seeking a role where I can leverage my expertise in driving customer success, fostering growth, and building long-lasting partnerships that benefit both the customer and the organization.

Lisa Sprouse's Current Company Details

Customer Success Professional | Voice of the Customer | Problem Solver | Relationship Builder
Lisa Sprouse Work Experience Details
  • Ellucian Higher Education Systems India Private Limited
    Principal Customer Success Manager
    Ellucian Higher Education Systems India Private Limited Jul 2023 - Mar 2024
    United States
    I led customer success efforts for a strategic segment comprising 58 customers utilizing ERP solutions across SaaS, Managed Cloud, and on-premise environments. I successfully cultivated robust relationships, earning trusted advisor status and advocacy both within customer institutions and Ellucian. I achieved 100% retention of assigned customers over the past 3 years, securing 95% renewal of products in the customer stack. I was also able to secure multiple-year renewals for the vast majority of products up for renewal.
  • Ellucian
    Senior Customer Success Manager
    Ellucian Jul 2021 - Jul 2023
    Reston, Virginia, United States
    My success resulted in a promotion to Senior Customer Success Manager, tasked with overseeing strategic customers and at-risk accounts. This role expanded to encompass all products, focusing on retaining customers and increasing product footprint. I worked with high-profile customers initiating the transition from on-premise ERP to a SaaS environment.
  • Ellucian
    Customer Success Manager
    Ellucian Apr 2016 - Jul 2021
    Virginia
    The Customer Success Manager (CSM) is responsible for driving long term customer success and adoption of Ellucian products with a defined set of customers. The CSM will serve as a primary point of contact representing the customer needs and goals within the organization. The CSM will build strong relationships with customers and become a trusted advisor to the customer. The CSM will facilitate cross-org readiness to ensure communication, feedback and collaboration throughout Ellucian.
  • Lexmark International, Inc.
    Senior Account Executive Enterprise Software
    Lexmark International, Inc. Jul 2012 - Sep 2015
    Responsible for account sales and management of current clients within the territory.
  • Nolij Corporation
    Regional Sales Manager
    Nolij Corporation 2009 - 2012
    Beverly, Ma
    Responsible for new sales within a designated territory as well as account management of current clients within the territory.
  • Datatel
    Business Advisor
    Datatel 2005 - 2008
    Providing creative solutions to clients to align with their strategic organization goals and to ensure client realized the full benefit from their investment in the ERP solution.

Lisa Sprouse Education Details

Frequently Asked Questions about Lisa Sprouse

What is Lisa Sprouse's role at the current company?

Lisa Sprouse's current role is Customer Success Professional | Voice of the Customer | Problem Solver | Relationship Builder.

What schools did Lisa Sprouse attend?

Lisa Sprouse attended Pennsylvania State University.

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