Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices. Encouraged and promoted ideas aligned to business needs and benefits.Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.Motivated and trained employees to maximize team productivity.Managed internal operational standards and productivity targets.Evaluated team member performance and productivity, provided feedback and implemented corrective actions.Analyzed department metrics and performance and reported findings to management.Conducted root cause analysis in deficient areas to identify and resolve issues.Resolved issues through active listening and open-ended questioning, escalating major problems to client.Salesforce AdministrationGoogle Workspace Expert

Work directly for client Volkswagon of North America.Review on-site product development and testing programs ensuring policy and procedure compliance. Track and improve continued education for all employees.

Successfully completed the Special Census for Maricopa – AZ, of approximately 50,000 residents on time. Supervised ten team leads with 100 census takers reporting to them Organized the assignments and provided the necessary tools for operations.