Lisa Sylvester Email and Phone Number

Safeguarding operations Lead Managing the Aids & Adaptations team.Managing 7 well-being schemes in the borough for customers aged 55 plus. To promote independent living for these customers. This requires me travelling around the borough on a regular basis. Managing 6 well-being officers assigned to the schemes where Perma plans are carried out with customers, reducing loneliness and isolation whilst supporting them to engage with external agencies and other customers. Working with external partners to enhance the service. Managing staff which include regular 1-1’s, KPI performance monitoring, annual leave and sickness, ensuring all schemes have cover in lieu of these. Encouraging the team to attend compulsory and mandatory training whilst also attending any relevant training myself. Working with HR to follow procedures to interview new colleagues, feedback to unsuccessful colleagues. Liaising with safeguarding teams and designated safeguarding officers to raise and appropriately refer safeguarding issues.Managing the aids and adaptations staff, working with both customers and external agencies to provide aids and adaptations to properties to allow a person to live independently and stay in their home. Return monthly and quarterly data reports.

Managing 2 teams within the housing sector. Social Prescribing team and Young Persons Temporary Accommodation Team.Reporting KPI’s monthly, quarterly and yearly, therefore supporting both teams to hit their objectives in order to achieve our results. Attending both internal and external meetings with stakeholders and partners in order to develop the services we offer and expand our knowledge. Sitting on steering groups in order to support our customers but widen my knowledge in other areas such as safeguarding (I am currently a designated safeguarding officer), resilient, Asthma, Neglect, Management to name a few.Holding weekly team meetings to ensure outputs are being completed and targets being hit, also a time for the team to reflect and discuss any issues as a team. Complete 1-1’s with each colleague in my teams on a monthly basis, checking in on their own well-being and going through their case notes. Monitoring data performance, sickness and annual leave ensuring there is always cover in both teams. Providing support to community events that are held by the team. Being autonomous and listening and following instructions well and prioritising workloads. Effective time management has been key to my success, I am self-motivated, and through an enthusiastic and fair approach I have been able to inspire others.

Line managing a small health team that focuses on providing health information to the customers of whg. Managing their day to day roles ensuring they are hitting targets and objectives.Arranging local events for the community where support and knowledge can be offered. Completing 1-1’s. Managing sickness and annual leave always ensuring there is cover. Reporting KPI’s each month to exec.Attending training in order to widen my own knowledge.

• . Booking, cancelling appointments.• Meeting and greeting patients.• Supporting young vulnerable patients.• Outreach clinics - Attending and working with young people in Colleges/Universities. Offering both support and advice and education. Attending sex venues within the borough to talk about safe sex, and complete STI checks. Taking bloods following all policy’s and procedures to ensure this was completed in a timely and appropriate manner. Chaperoning Patients with consultants for both legal and safety reasons but also to help support the patient. Pregnancy testing Delivering presentations to young people in education and other providers. Working in a sensitive manner at all times. Using any transferable skills I have.

• Worked alongside local SME companies, helping to promote and deliver: • Health Promotion Day’s and promoting healthier lifestyles through the borough of Walsall.• Raising awareness of the value of health promotion in the workplace, including increasing productivity and reducing absenteeism.• Targeting hard to reach groups.• Reducing cardiovascular diseases.• Work with employers to promote a safe and healthy physical work environment for employees• Encourage and support practices that improve employee physical and mental health and well-being • Identify individuals at risk of poor health through workplace-based Health Checks and lifestyle risk assessment and refer them into preventative services• Promote simple lifestyle changes which will have significant long-term health impacts.• Line manager to a small team organizing their day to day schedules, one to ones and Personal Development Reviews (PDR)• Ensuring their training and development needs were fulfilled.• Administration duties to include monthly, quarterly and annual reports which were presented to commissioners, this would involve analysing statistical data and interpreting this against key performance indicators (KPI's) and also producing a typed-up report. • Working with people on different levels, including vulnerable people, respecting each person for their own beliefs and values.

Working as a Health Trainer the role would be to support local people wanting to make specific changes to their health. The role required dedication, empathy, sympathy, confidentiality and people skills.• Supporting patients on a one to one basis to make small yet achievable changes.• Promoting and supporting local events.• Delivering group sessions to people wanting to make changes with their lifestyle.• Listening skills.• Data inputting, keeping patients notes up to date both written and electronically.• Supporting other team members.• Travelling around the borough.• Delivering health checks to include; height, weight and blood pressure.• Telephone calls.• Report writing.

Working in administration in Child Health, the role required many attributes;• General office duties• Telephone Queries• Typing up case conference/child protection reports• Meeting and greeting patients, relatives.• Filing• Moving files in and out of the area according to the correct procedures• Photocopying, emailing, faxing.• Data Inputting• Registering patients • Reception duties.• Supporting Health Visitors, Doctors, School Nurses.• Accompany school nurses to local schools to be the first point of call for school aged patients.