Lisa Sylvester Email & Phone Number

Rickmansworth, Gb

Rickmansworth, Gb

Watford, United Kingdom

Northwood

Management of adhoc projects including GDPR & Apprenticeship Levy

Various, Uk

Maintain exceptional relationships with the external partners, address enquiries from internal and external stakeholders. Plan and attend meetings, prepare agendas, take comprehensive notes and carefully monitor action items. Arrange team events, organise travel, accommodation, visas, also manage diaries and organise group activities and entertainment. Plan and run monthly and quarterly business reviews, formulated and shared strategic agendas, escalated and tracked issues through to resolution. Oversee a contract with a value of £60m across 2 sites incorporating 900 people.Selected Contributions:• Effectively established a new billing report, reduced company operating expenses by £10k per month.• Selected as a member of the steering group for an organisational restructure, liaised with senior managers to offer advice and assistance with matters relating to organisational change.• Coordinated and monitored monthly financial reporting, reconciled actual against planned performance, rectified issues, presented variance data.• Conducted research to outline the tender process for future partnership agreements, offered ideas and solutions to enhance working practices, improved efficiency and productivity.• Successfully orchestrated and facilitated numerous corporate meetings and events, effectively controlled the budget for a team event for 80 employees.• Introduced a new change process across 6 internal departments, and with an outsourced partner, mitigated costs and commercial impact, reduced month end invoice disputes, saved £60k p.a.

Directed all administrative and project support efforts. Developed presentations and scheduled meetings and conference calls. Worked alongside the management team to establish a robust administrative environment to ensure reporting controls and timescales were met. Selected Contributions:• Developed internal correspondence that facilitated effective communication and transfer of information between onshore and offshore partners.• Designed, coordinated, and maintained vital analysis, enhanced performance management, quality, and compliance with internal and industry processes.• Successfully planned and managed the transition of Virgin.net Customer Care activity from two UK partners to another, while simultaneously improving customer satisfaction and reducing operating costs.• Orchestrated plans for winners from partner sites to visit England for a 1 week programme of events, including an awards ceremony; collaborated with Executive Directors and the senior management team to successfully coordinated all travel and accommodation requirements.

London, United Kingdom

Oversaw diverse administrative functions, supporting all director-level quality and communications projects and information-management processes. Managed a team of 3 in the development and issue of training and communication materials for outsourced partnersSelected Contributions:• Played key role in the overhaul and implementation of a new training plan for the technical support and customer care team, triggered a reduction in training length and saved £30k in annual costs.• Significantly increased quality standards with the centre, identified skill gaps and provided appropriate training, upskilled staff members to achieve targets.

London, United Kingdom

Responsible for the management of internet based projects from inception to completion across the Virgin.net website.

London, United Kingdom

Responsible for the management of internet based projects from inception to completion across the Virgin.net website.

London, Clerkenwell