Provide leadership, strategy and mentoring for Central Region chapters and associated leaders.

Provide operational excellence leadership for Enterprise IT Access Management Governance team, including such operational functions as executive, enterprise and project initiative communications; executive and initiative reporting; onboarding, training and staff support; finance management inclusive of forecasting; team engagement and diversity efforts.

Nov 2015 - Feb 2016 | Consultant Experience/Delivery Manager, TEKsystems• Work with consultants and Wells Fargo Management to create and deliver an exceptional consultant experience; this may include feedback, coaching, training, screening, and development.May 2014 - Nov 2015 | Technology Operations Group, Imaging Services, Wells Fargo• Design and implement strategies to improve and align project financial planning, including resource management, forecasting and budgeting• Provide financial analysis of project expenses• Project planning and finance process mapping and subsequent process improvement• Lead strategic events and activities team• Manage executive accomplishments and MBO reportingDecember 2013 - May 2014 | IT Risk and Compliance Management, US Bank• Consult with business lines to identify and quantify impacts, recovery time objectives and strategies for continuation of business functions during interruption• Provide consultation and oversight in area of Business Continuity planning and testing, compliance and training; as well as lifecycle planning and impact analysisSeptember 2013 - December 2013 | Project Coordinator, Tailwind Voice and Data• Provide consultation and support to my client (prison healthcare provider) through their acquisition of sites in Florida, Alabama, Arizona and Kansas. • Successfully coordinate the installation, maintenance and upgrade of their IT and Telecom infrastructures. Responsible for managing field technicians and working to ensure their job quality and accuracy, as well as meeting expectations of the customer. Experienced in NetSuite.• Responsible for resource planning and allocation, as well as budget management

• Drove cross-functional team to define pharmacy implementation strategy and objectives for 3 pharmacy dispensing system projects;designed and executed innovative communications and training plans to ensure organizational support and successful usage of these systems. Partnered to successfully set and manage project milestones, deliverables and stakeholder review processes.• Developed and facilitated Healthcare and Compliance monthly Professional Development Series; championed diversity efforts for Communications Pillar of Women’s Business Council Advisory Team.

2010-2011 - Base Customer Retention• Developed and implemented Churn strategy for Retail stores, leading cross-functional teams through the creation of new processes/templates; providing research and reporting visibility to executive and field management; and shifting store culture with intentional change management practices. Defined strategy, created training modules, and prioritized offers for retail field on primary base marketing programs2006-2009 - Retail Customer Satisfaction• Redesigned and launched improved customer satisfaction program, including the creation of a Callback Program for Retail stores as well as all processes and training. Developed and launched National Mystery Shopping program in under 7 weeks as well as a new employee recognition program. • Awards & Recognition: Retail Sales Operations MVP for June and October, 20072005-2006 - Retail Communications• Managed all daily communications to over 2,000 legacy Sprint and Nextel locations during Sprint/Nextel merger; built business case and led design requirements for a new communications strategy; and initiated communications consolidation effort.

Responsible for all operations of a Sprint Retail store, including a team of 15-20 employees; sales and customer service metrics and performance quotas; ranked in the top 10% of stores for sales, as well as for operational excellence.

• Led daily sales operations, including customer data and tracking programs, for full-service, multi-state insurance and financial services firm; designed and implemented life insurance, investment sales and development programs