IT Business Analyst experienced in the development of process improvement initiatives, process mapping, reviewing and creating functional specifications and system implementations. Customer focused with a commitment to identifying solutions that meet and/or exceed customer needs. Track record of success in business process engineering, solution design, documentation, testing, deployment and project governance.
Energy And Water Ombudsman South Australia
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Technology Support OfficerEnergy And Water Ombudsman South Australia Nov 2015 - Present
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Business Analysis And Audit OfficerEnergy & Water Ombudsman Sa (Ewosa) Nov 2015 - PresentResponsible for day-to-day administration and support of all IT and telephony systems.Develop, provide and analyse a range of regular and adhoc system based business reports.Prepare written management reports on trends and other information useful for business planningPerform monthly process compliance audits through implementing the Company's Quality Assurance Program.
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Sap Crm Business Analyst - Sap Centre Of Expertise At Origin EnergyOrigin Energy Aug 2011 - Jul 2015A solution analyst assisting in the development of effective and efficient functional SAP system solutions for Business and Market requirements, across the current and to-be future SAP CRM application. -
Retail It Siebel Crm Support Business AnalystOrigin Energy Jul 2006 - Aug 2011Adelaide, AustraliaAs the Business Analyst in the Siebel Production Support team my role was to understand and communicate the business needs/requirements and translate these to the Siebel application technical team. Experienced in identifying system solutions for business requirements, business process engineering and the development and implementation of procedures and process improvements.
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Customer Service AdvisorOrigin Energy Apr 2000 - Jul 2006AdelaideI started out as a Customer Service Advisor in the call centre, taking unbound phone enquiries from Origin natural gas customers. During this time, my role and responsibilities varied from being: a SME Subject Matter Expert for the business; Business Helpdesk Advisor; Mentor and Floor Walker for new recruits and Project Historian for the Siebel Acquistion and Retention project.
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Business Machines SpecialistOfficeworks 1996 - 2000Provide sound advice to small business owners looking to setup or upgrade office equipment for their business. Manage floor displays and stock rotation as well as ensuring team members were on track with delegated tasks.
Frequently Asked Questions about Lisa W.
What company does Lisa W. work for?
Lisa W. works for Energy And Water Ombudsman South Australia
What is Lisa W.'s role at the current company?
Lisa W.'s current role is Technology Support Officer at EWOSA.
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