Lisa Walters Email and Phone Number
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Results-driven with a consistent record of accomplishments. Diverse expertise in building strong professional relationships based on honesty and integrity. Extensive knowledge of working with vendors from pre-selection to negotiations, then on to adherence of executed agreement. Self-motivated and accomplished in the below areas:• Contract Management • Vendor Management• Project Management• Budget/Financial Planning and Analysis • Process Improvement• Training and Delivery
Navy Exchange Service Command (Nexcom)
View- Website:
- navyexchange.jobs
- Employees:
- 2570
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It Procurement Contracting OfficerNavy Exchange Service Command (Nexcom) Jul 2017 - PresentVirginia Beach, Virginia
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Contracts ManagerVerizon Jan 2007 - Feb 2015Virginia Beach, VaLed team that negotiated and managed all electronic payment and billing supplier contracts. Built relationships and acted as liaison between vendors and company for all issues, projects and performance. Responsible for identifying areas for improvement, creating business case and seeing change through to production.•Negotiated multi-service credits and reduced fees by 27%•Executed service-level agreements with financial penalties for failure to meet thresholds which increased vendor performance and reduced fees•Partnered with internal regulatory department to change fee structure, reducing costs for online and walk-in payments by 16%•Drove projects to implement payment flows on mobile and mobile web applications which increased customer satisfaction scores•Designed user interface for vendor research application and coordinated company-wide training program. -
Strategic Projects SpecialistVerizon Mar 2004 - Jan 2007Virginia Beach, VaManaged projects ranging from requirements gathering to post-production monitoring, focusing on increasing paper bill suppression, recurring payment enrollments and use of lowest cost payment options.• Implemented redesign of online (Verizon.com) bill payment flows, improving customer experience and guiding payment behavior• Established relationships and partnered with suppliers on customer sweepstakes campaigns that resulted in 425K new recurring payment enrollments• Led company to be the only participating biller with NACHA’s electronic billing (EBIDS) trial proving it a successful process that has since been adopted by the industry• Partnered with banks in a co-marketing campaign that increased paper bill suppression by 11%
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Vendor Managment SpecialistVerizon Sep 2001 - Mar 2004Virginia Beach, VaCultivated and managed relationships with all contracted in-person payment vendors. Forecasted, tracked and reported the departmental budget.• Audited practices and processes to ensure performance requirements were met which increased customer satisfaction• Led project to gain offshore clearances for walk-in vendors saving several successful third party relationships by bringing them into compliance with new company policies• Partnered with other business units in securing kiosk vendor that satisfied regulatory requirements and resulted in ability to sell new services in 3 states• Developed metrics and analytics, identifying opportunities for improvement and changes that reduced cost per payment• Drove all contracted payment vendors to utilize one standard data transfer platform, resulting in reduced maintenance costs
Lisa Walters Skills
Lisa Walters Education Details
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Business Management
Frequently Asked Questions about Lisa Walters
What company does Lisa Walters work for?
Lisa Walters works for Navy Exchange Service Command (Nexcom)
What is Lisa Walters's role at the current company?
Lisa Walters's current role is Contracting Officer, IT Procurement.
What is Lisa Walters's email address?
Lisa Walters's email address is li****@****web.org
What schools did Lisa Walters attend?
Lisa Walters attended Robert Morris University.
What skills is Lisa Walters known for?
Lisa Walters has skills like Leadership, Vendor Management, Contract Management, Project Management, Program Management, Business Analysis, Solution Implementation, Process Improvement, Six Sigma, Training, Strategy, Customer Experience.
Who are Lisa Walters's colleagues?
Lisa Walters's colleagues are Stacie Simpson, Ayla P., Devin Hendon, Vanessa Pangelinan, Stanley Young, Cyril Hotchkiss, Kelly Marshall.
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