Experienced insurance professional with the ability to investigate claims. Primary duties include investigating and analyzing claims to determine extent of insurance carrier's liability and settle claims with policyholders and claimants in accordance with policy provisions. Monitor cases for fraud. Interview clients, witnesses and vendor to build a factual case. Research, secure, and review relevant documents, photos and other evidence. Refer cases for further action as needed. Prepare detailed and comprehensive report out lining the investigation results. Multi-line Texas Adjuster's license. Excellent verbal and written communication. Strong interpersonal skills. Proficient in use of Microsoft Office software and other business-related software. Able to type reports and other correspondence to company specifications.

1/2011 - 5/2012
 Research and assign cases according to State policy and procedures. Developed an online tracking system using Excel to monitor over 2,000 youth with in my designated region and to allow staff instant updates via a share workbook. Developed linked excel workbooks which provide instant updates to my supervisor. Developed other workbooks to help track all information. Helped to develop and establish an academic scholarship for graduating foster youth. Specialist 4/2007 to 11/2011Maintain data for facilities sites in order to track trends and to initiate corrective actions as needed. Communicate with facilities to gain a better understand of the needs for their youth. Research and assign cases according to State policy and procedures. Provide input and guidance to staff in order to correct deficiencies and to acknowledge proficiencies. Developed an online tracking system using Excel to monitor all cases and facilities with in my designated region. This system was adapted by other regions as a way to help monitor their work load. Monitor staff case loads and adjust as needed to minimize overtime, travel and other business related expenses. Schedule and prepare staff on call roster on a monthly basis in order to maintain Region wide (13 counties) coverage. Ensure that staff are exceeding all State and Federal guidelines and compliance standards. Re organized 2 units by assigning cases to staff according specific zones in order to minimize travel time between cases, overtime, and mileage costs. This resulted in a 25% reduction of mileage costs, 20% reduction in overtime, 15% increase in productivity, and an immeasurable increase in job satisfaction for staff. 4/2007 to 9/2007Interact with parents, school officials, legal staff, law enforcement officials, and various service providers in order to assess and analyze the risk of abuse, neglect, or the threat of harm to children.

Research and investigate information and leads to determine the factuality of the allegations as related to child abuse of neglect. Determine if it is safe to return children to their home, based on the information gather via interviews with witnesses, victims, collateral contacts, and the alleged perpetrators. Collaborate with Law Enforcement, Attorneys, and various other public officials in order to prosecute perpetrators of child abuse and neglect. Testify in criminal and civil court. Evaluate cases for implementation of non-criminal programs and services to minimize the risk of further harm. Prepare and present legal documentation in a professional, timely and factual manner.

Analyze, prepare, and input payroll data. Produce accurate and timely payroll, ensure compliance with all applicable state, federal, and international wage and earnings laws. Handle multi site, multi state, and international payroll, including wage garnishments. Prepare weekly, monthly, and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.) for management.