Greet and sign in customers at the physical location. Track sales leads to ensure equal distribution to sales team. Utilize multi line phone system to answer and disseminate incoming calls appropriately. Ensure paperwork is complete for rentals, test drives, and service. Distribute incoming mail. Complete end and file of day paperwork

Received admission and discharge information from various platforms for the purpose of referring members to programs appropriate to the members condition. Checked procedure codes against notification requirements and benefit coverage to determine next steps. Utilized phone system to respond to and transfer calls To appropriate individuals. Documents all actions taken for each case worked.

-Retrieve and review calls of 50+ customer service agents for quality assurance, up to and including policy adherence, dissemination of accurate information, customer contact notations, and complete input of call specific data. Update the call quality score sheets for 100+ calls monitored for agents. Conduct research pertaining to quality concerns received and reports the findings to management. Maintain a log of the scores and report any quality concerns to management. Updated the Quality Monitoring Handout and Suggestion sheet for distribution to the agents to assist in providing exceptional service to the customers. Distributed helpful reminders of non-negotiable items to be verified for every call that is presented to the agents. Provide floor support for new hires during nesting period.-Receive 65+ inbound call inquiries from gas utility customers about charges, adjustment bills to reflect corrected meter reads, negotiate payment plans, and arrangements. Process work orders for service starts and stops and relay gas emergency information to the dispatch offices. Assist customers in resetting online accounts for the purpose of viewing bills and making online payments.

• Developed creative learning activities for students. • Prepared meals that were FDA guideline approved.• Maintained student records. Met with parents to confer on child’s progress. Conducted meetings with volunteers. Maintained financial records for accounts payable and receivable for school.

• Compiled, updated, and maintained Case, Disease, and Behavioral Health Assessment spreadsheets and forwarded to operations manager. Reception duties when warranted.• Updated and maintained vacation, sick, call-out- schedule. Managed payroll. Contacted insurance companies for coverage, billing, and payment information.• Answered calls from physicians, insurance representatives, and patients regarding procedure codes, billing inquiries, and in-network facilities. Collaborated with internal departments regarding utilization management, updating databases.

• Scheduled patients for initial and follow-up appointments. Opened, updated and compiled patient files. Maintain confidentiality with client interaction.• Maintained financial records for accounts payable and receivable. • Liaised with attorneys regarding client settlements and trials. Contacted insurance companies for coverage, billing, and payment information.