Lisa Willoughby Email & Phone Number

South Australia, Australia

State Manager with experience in the distribution industry, specialising in managing P&L, staff, operations, and sales teams. Proven track record of success in meeting or exceeding financial targets, achieving operational excellence, and delivering superior customer service. Expertise in developing and implementing sales strategies, managing costs and forecasting revenue and expenses. Proven ability to lead and manage high-performing teams, create a positive work environment, and develop team members. Strong understanding of the Bunzl product portfolio and value proposition. Ability to develop and maintain relationships with key customers and suppliers. Increased sales by 10% year-over-year by developing and implementing a new sales strategy. Manage P&L, staff, operations, and sales team. Set and achieve financial targets. Manage costs. Forecast revenue and expenses. Track and analyse financial performance. Lead and manage a team of sales representatives, customer service representatives, and operations staff. Set goals, provide feedback, and develop team members. Create a positive and supportive work environment. Ensure that the state operations are running efficiently and effectively. Manage inventory. Oversee order fulfilment. Resolve customer issues. Identify and implement process improvements. Maintain a strong understanding of the Bunzl product portfolio and value proposition. Develop and maintain relationships with key customers and suppliers. Reduced costs by 10% by identifying and implementing process improvements. Improved customer satisfaction by 50% by implementing a new customer service program. Designing, developing, and implementing plans to meet sales targets. Lead new industries to focus on for selling and increasing revenue. Develop and maintain relationships with key customers and suppliers.

South Australia, Australia

Taking the team from Good to Great, successfully improving the engagement to best in class at the high 89% from 53%. Encouraged a safe environment to ensure there is confidence and motivation to push for the best outcome for customer and company which fostered a high engaged team that in turn produced nationally the top Sales Team and Top sales person of the year. Strong focus on self-awareness, physiological safety and bigger picture. Directed sales team to ensure corrective action plans implemented to deliver sustainable performance improvements that was planned for achieving required results. Conducted regular coaching to direct reports in a structured, and recorded manner to certify high performances and long term development of the sales team both for now and the future development.  Designing, developing and implementing plans to meet sales targets. Developing and cultivating relationships with clients and evaluating costs to determine their products' pricing when selling to customers. Exceed yearly targets for South Australia and Northern Territory of $110 Million + Develop, implement and review sales strategy for retaining existing driving sustainable revenue growth throughout the new COVID boundaries and growth opportunities. Create and advertise weekly, monthly and quarterly sales goals and keep sales executives apprised of the progress. Project management on multiple projects within the organisations to simplify and develop the current platform to create customer simplification. Adeptly mentor sales teams across South Australia on all updates to understand procedure, methods, and system. Develop and oversee the execution of tactical sales and trade marketing campaigns within the portfolios to accelerate revenue and sales growth within existing customer accounts. Drive a seamless customer experience by engaging with senior internal stakeholders to remove barriers or challenges relating to cross-function collaboration.

Adelaide, South Australia, Australia

Uae, Dubai, Indonesia, Australia, New Zealand And Fiji

As the Global Flying Squad representing the the Australian BU I assisted in the global roll out of The CRM platform. I was based in Dubai, Indonesia, Australia, New Zealand and Fiji. I was a key change manager that implemented specific releases and support of the local organisation through implementation. The key component of this role was to energise local teams to embrace the required new way of working, changing mindset and behaviour from top level management right down to the end user. Implement standardised processes and to support the implementation of new global IT solutions at the highest level and within the required global scope. I was required to drive change by bringing skills & structured methodology to the team in country. Guide with strong coaching and motivational skills to ensure compliance is met on all facets. Some of my core responsibilities are;• Work within departments with there current processes, requirements to capture data requirements to link into the CRM Global platform.• Train the local change team in roll out methodology, processes and new systems.• Support the local change team in training and local roll out. • Provide tools and expertise in communication, SteerCo decks, training material and dashboards. • Escalate issues to the central team in Amsterdam. • Updates central S&T CRM and local team during the implementation phase. • Capture lessons learned for next releases and waves. • Support & assist to train new CRM members.

Adelaide, Australia

The Depot / Location Regional Sales Manager is responsible for the profitable growth of the Ad-hoc, Small, Medium and Large customer segments for a specific site covered within the BU/OU/Country. This growth will be achieved through the execution of the TSM strategic sales plan and customer development in combination with the management and development of all relevant employees with TSM responsibilities.The Depot / Location Regional Sales Manager will be accountable for achieving the following results at local level: Revenue growth against target. Trading customer growth against target, New business acquisition against target, Cross selling and existing customer development target, Sales activity against target, Profit development against target. Ensuring customer satisfaction / Ensuring employee satisfaction.Contributes to the development of a local TSM sales strategy as instructed by the Business Unit National TSM Manager. Communicates and gains support from National, Regional and Local management for the achievement of TSM objectives.Monitors all levels of the Depot / Location TSM sales organisation performance through sales reports and business intelligence. Conducts periodic sales team / personnel business review meetings to assess individual and team performance and progress against business plans and targets. Provides information to the Business Unit National TSM Manager to enable them to agree the sales channel budget / revenue/ KPI targets for the Depot / Location and each sales team. Ensures corrective action plans are in place to deliver sustainable performance improvements. Through training & coaching, ensures that TSM employees are equipped with the right skills, knowledge, competencies, and empowerment to delight customers and achieve business results Conducts regular coaching to direct reports in a structured, recorded manner to ensure high performances are gained and long term development of the TSM management is achieved

KAM channel is to grow the revenue, trading base and profitability of all Key Account customers.Revenue growth against target New business acquisition against target Cross selling and existing customer development target Sales activity against target Profit development against target Cash Collection Weeks against target Ensuring customer satisfactionMonitors all levels of customers trade performance through reports and business intelligence. Conducts periodic review meetings with customers to assess TNT’s progress against implementation / development plans, associated targets and to identify future opportunities for collaboration.Forms professional and appropriate relationships at senior level in identified customer organisationsthrough face to face contact.Ensures customers are kept up to date with relevant TNT information and reports, where applicableEstablishes appropriate relationships and communicates with other key functional areas such ascustomer solutions, commercial, operations etc.Ensures continuous improvement in sales performance through the deployment of best practiceprocesses.Works with cross-functional colleagues to ensure that the KAM and related functional processes areconsistently applied and refined to improve the customer experience.Ensure a high level of customer service is provided to all internal and external clients.Ensure CSR&Q Responsibilities are met as set out in the framework documents for OH&S, Environment,Quality and Social Accountability within the respective Management Systems.Ensure compliance with statutory OH&S, Dangerous Goods and Environment Legislation.Contribute to the climate of active continuous improvement of processes, procedures and systems.

Adelaide, South Australia

Adelaide, South Australia

Mental Health First Aid, Mental Health First Aid

Extended Disc* Accredited Workshop, Business Administration And Management, General, Level 1 - Accredited Practitioner

Project Management, Project Management

Trail Administration, Basics Of Customizing Salesforce.

Bsb42015 Certificate Iv In Leadership & Management, Business/Managerial, University

Activities and Societies: Accepting the change Successful managers are leaders are made Exercising authority effectively Leading change.

Education record

Mental Health

Education record