Lisa Yeager Email & Phone Number

Redmond, Wa

Content management and development: Ensure catalog of training content is documented in an organized fashion, tracking content owners, asset purpose, support with and creation and staying up to date. Stakeholder management: Work with Practice Leads to ensure their content is provided ahead of deadlines and publishing milestones. Provide feedback to stakeholders about readiness consumption trends to guide content creation decisions. Field and Partner communications: Own demand gen and announce new partner readiness content and events through newsletters and Yammer channel and other social channels as applicable. Exec reporting: Document readiness content consumption metrics (downloads, session attendance) to monitor trends. Participate in discussions and provide input to editorial calendar decisions Drive Webinar engine: Support fiscal year webinar strategy development, execution, budget and reporting to Leadership

Redmond, Wa

As program owner, manage and drive go-local expansion of Dynamics 365 CE roadmap. Work with key partners to determine ‘customer and market demand’ in close alignment with Office 365 and Azure workstreams to ensure to “delight the customer” in Microsoft’s delivery of D365 CE services.Set expectations within core project “engineering” teams to improve accountability in task delivery to meet timeline(s). Drive stand-up meetings within BAG using Scrum and MS Project. Remove obstacles, issues and resource constraints as identified and effectively bubble up issues and risks to Leadership to ensure support is received.Communication Leader: Developed progress/status report templates and roadmap which were touted as a best practice and later leveraged by Executive Leadership and other program owners within the organization. Present to Executive leadership and key stakeholders in monthly Service and Business Review meetings to maintain awareness regarding program status, highlights/lowlights, risks, issues and help needed.Evangelize Dynamics 365 services: Establish and drive cross functional relationships that span stakeholders from across different teams from across the company (commerce, BPO, legal, Operations, Security and Compliance, Customer Support and Corporate Marketing) to successfully deploy to the Sovereign cloud.

Redmond, Wa

PMO - promoting best practices, mythologies, adapting SDLC for infrastructure, HBI and Venture Integration projects Portfolio Management – Driving the integration of the Nokia Acquisition for Lab and Datacenter InfrastructureVendor Management – Manage team of project manager vendorsBudget Management – Own and drive budget forecast and variance reports with IT Finance for IntegrationProject execution- ensure adherence to budget, schedule, scope, milestones, identify critical path, drive project meetings, risks, tasks and deliverablesExperience with facilitating scrum review meetings, capturing high level designs, engineering estimates.Manage Secure projects, data security (HBI, PII)Work effectively to establish good working relationships will all project stakeholders.Assists others to understand customer problems, expectations and needs. Support changes to jobs and/or processes by communicating effectively and conciseExpert in managing projects to ensure adherence to industry standards, budget, schedule and scope.Excellent communication skills, verify communication from others, confirm understanding, respond appropriately and concise, awareness of target audience

Redmond, Wa

- Incident Manager for all of Redmond Line 3 vendor team which consists of 9 vendor bodies.- Team lead responsible for customer escalations, conducting enterprise customer meeting to review features and application issues, internal team work load distribution, and month end reporting.- Lead, designed and implemented the global adoption of the Line 3 team (follow-the-sun model) by gathering requirements, determining KPI’s, and creating processes for change management, incident management and major incident (MIR) across all regions (Dublin, China and Redmond). This resulted in overall customer improvement resulting in exceeding our NSAT SLA by 65%.- Responsible for designing team SharePoint Web site and content for Source Depot users, consisting of creating new Service Level Agreement and Service Catalog between internal customers and our support organization (Business Group IT).- Onboarded several thousand new Source Depot customers and provided continuous support to internal Microsoft customers on how to administer Source Depot.- Identified daily Source Depot tasks that could be transitioned to L3 vendor team for implementation, making available one FTE resource (~$130K) to dedicate to new portfolio applications.- Troubleshooting network issues and collaborated with internal teams to drive resolutions.- Planned and implemented all Source Depot change activities on a weekly basis. This included coordinating with enterprise customers on downtime, scheduling FTE’s to implement the change work and making sure all prep work was done and organized by weeks end. This entailed creating FY maintenance plans for all Enterprise customers to set clear expectations in advance to avoid uncertainty around upcoming work.- Compiling monthly metrics involving Line 3 vendor versus FTE ticket closures trends, applications involved in the requests, region and analyst working the issues, including Service Level Agreement compliance metrics such as TTE, TTR and CSAT.