Lisa Young Email and Phone Number
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Adaptable and invested people leader, focused on making significant contribution through building engaged teams and leading through periods of substantial change. Takes all challenges, and combines urgency, sound judgment and candor to drive for excellence with employees and for customers.
Travelers Canada
View- Website:
- travelerscanada.ca
- Employees:
- 716
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Managing Director, Pi OperationsTravelers Canada Feb 2023 - PresentStrategic leadership, individual development and growth gardener within operations. Engages and seeks to improve employee experience. Creates opportunity for efficiency while supporting strategic initiatives. And more to come….
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Director, Bi OperationsTravelers Canada Jun 2022 - PresentLeading incredible people, creating meaningful partnerships, while building out effective and efficient support within the Business Insurance space.
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Senior Manager, Bi OperationsTravelers Canada Jul 2021 - Jun 2022
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Pi Underwriting Manager - Western CanadaTravelers Canada Sep 2019 - Jul 2021Calgary, Alberta, CanadaLeadership of a brilliant group of dedicated personal lines underwriters. Risk assessment, home and auto personal lines. Seek efficiencies within business operation and affect change Establish personal brand across broker network to maintain and build business relationships.Coach, develop and mentor teams
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Branch Manager - 8Th & 8Th, Full Service Retail BranchTd Mar 2018 - Sep 2019811 8Th Street Sw, CalgaryLeadership of dynamic team of customer experience associates, personal banking associates, financial advisors, customer experience manager. Coach, develop and mentor teams.Responsible for business development, wealth relationship framework and engagement. Proactively engaged market for real estate secured lending.Consistently maintained metrics surrounding Legendary Customer Experience Index.Cultivated and engaged One TD partnerships -
Branch Manager - Marda Loop Help & Advice CentreTd May 2015 - Mar 2018Marda Loop 3510 Garrison Gate Sw, Calgary, Ab.New Branch Opening for Help & Advice business concept/model.Effectively built engaged, fearless team to meet/exceed plan.Consistently delivered Legendary Client Experiences, achieving above target results. Established community presence within Marda Loop and area prior to launch.Successful business development creating significant financial/wealth following within high density OFI at Marda Loop.Created and managed branch social media (Twitter and Instagram).Participated and supported Marda Loop BIA promotions and events.
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Group Manager, Client Services - Td InsuranceTd Aug 2010 - May 2015Contact Centre Manager - Insurance Lead inbound and specialty teams of up to 125 licensed insurance professionals committed to advising, selling, servicing and maintaining home and auto policies. Effectively contributed to performance excellence for largest direct response P & C insurance company in Canada via virtual operations (Calgary, Edmonton, Saint John and laval)Established pace and push tasking in order to maintain SLA's for renewal processing, webmail, walk-in and all electronic communications. Successful pilot / project initiation and execution (multiple optimization and support initiatives).
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Learning & Development Manager, Td InsuranceTd Mar 2009 - Aug 2010Western Region - AlbertaRealigned and lead team of learning specialists and facilitators for CSC and Claims (Calgary and Edmonton) enabling them to align to Nationally defined processes and transformation.
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Team Leader, Customer Service Centre, Td InsuranceTd Feb 2005 - Feb 2009CalgaryTeam Manager, (Specialty Teams: Renewals, Back Office Calgary) Team Manager, CSC Calgary / Insurance Advisors CSC Calgary)
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Insurance Advisor, Td InsuranceTd Aug 2003 - Feb 2005Calgary
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Insurance BrokerBki Risk Management Mar 1999 - Mar 2003Insurance Broker
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Sales AssistantQ 91 Radio May 1990 - Oct 1995Sales planning & development
Lisa Young Skills
Lisa Young Education Details
Frequently Asked Questions about Lisa Young
What company does Lisa Young work for?
Lisa Young works for Travelers Canada
What is Lisa Young's role at the current company?
Lisa Young's current role is Managing Director, PI Operations, Co-Chair, Indigenous & Allies Diversity Network Indigenous.
What is Lisa Young's email address?
Lisa Young's email address is lisa.young@td.com
What is Lisa Young's direct phone number?
Lisa Young's direct phone number is +1.416.308*****
What schools did Lisa Young attend?
Lisa Young attended Mount Royal College.
What are some of Lisa Young's interests?
Lisa Young has interest in Children.
What skills is Lisa Young known for?
Lisa Young has skills like Banking, Business Analysis, Vendor Management, Retail Banking, Risk Management, Credit, Change Management, Relationship Management, Commercial Banking, Mortgage Lending, Integration, Customer Focused.
Who are Lisa Young's colleagues?
Lisa Young's colleagues are Vasavi Sharma, Cip, Irene Thompson, Patrick Lau, Randy Summey, Joyce Sandison, Denis Desjardins, Matthew Turner.
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Lisa Young
Vancouver, Bc -
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Lisa Young
Senior Vice President, Client Solutions At Salus Global || Transforming Teams Of Experts Into Expert TeamsGreater Toronto Area, Canada1horn.com
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