Lisa Barrett Email & Phone Number

Dahlgren, Virginia

-Tier II and tier III support on Government contract.-Utilize custom designed SharePoint ticketing system to assign and track trouble tickets as appropriate.-Provide support, as needed, to the NSERC Service Desk to resolve more complex issues the customer may experience while utilizing the applications hosted by NSERC on both the unclassified and classified networks. Applications including, but not limited to, the following: SharePoint, Project Web Access (PWA), Risk Exchange, DOORS, DOORS Next Gen, JIRA Tools Suite, MagicDraw, MagicDraw Teamwork Server, System Architect, System Architect Encyclopedia Manager, etc.- Utilizing VMware vSphere Client to monitor and maintain various servers on both the unclassified and classified networks.-Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all NSERC Applications Support activity.

Dahlgren, Virginia

-Tier I and II and some tier III support on Government contract.-Provides general service desk support for NSERC.-Utilize the Remedy System to assign and track trouble calls as appropriate.-Utilize custom designed SharePoint ticketing system to assign and track trouble calls as appropriate.-Provide in person support as needed to user’s to resolve issues related to password reset or general account access issues.-Provide phone support to user’s to resolve issues relating to accessing sites and tools hosted by NSERC on both unclassified and classified networks.-Assist users with requesting access to the many programs and application hosted on the contract for both unclassified and classified networks.(SharePoint and IBM engineering tools such as DOORS, DOORS NG, MagicDraw, Risk Exchange).-Manage and create Active Directory accounts and groups on unclassified and classified networks.-Troubleshoot access issues through multiple connections (on base, outside of base, VPN, etc.).-Assist with the maintenance and monitoring of the NSERC Service Desk group mailbox to ensure that all users receive timely support in response to their requests for assistance.-Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all NSERC Service Desk activity. - Assist in training new employees as they join the Service Desk team.

Dahlgren, Virginia

Customer Technical Support Specialist (Help Desk)As a Customer Technical Support Specialist (Help Desk), provides customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers. Duties include:-Provide on-site desktop support as needed, provides general help desk support for User Assistance-Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.-Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.-Utilize the Remedy System to assign and track trouble calls as appropriate.-Assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.-Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity. -Attend CCB meetings, create CCB Agenda and take CCB minutes.-Complete billing information for all closing Change Requests in support of Management's monthly/quarterly billing.

Dahlgren, Virginia

-Assisted in tracking down Asset Manager discrepancies-Performed inventories and assisted customers with reconciling Assets between NET and Asset Manager.-Worked within the AMO mailbox to work on reconciling assets for end of contract.-Assisted with entering into Asset Manager, Fast Track (FTD) and Enhanced Delivery Process (EDP) files.-Worked within Remedy to extract data from tickets and make sure billable items were entered into Asset Manager and reconciled.

Dahlgren, Virginia

-Tracked customer Task Orders to delivery receipt.-Assisted in tracking down Asset Center discrepancies.-Performed inventories and assisted customers with reconciling Assets between NET and Asset Center.-Performed pre-invoice functions, tracked order acceptance and was the first point of issue resolution for orders, delivery receipts and billing processes.-Worked with site CTR and CSL to escalate and resolve billing issues.-Reconciled billing anomaly reports for Sarbanes Oxley compliance and re-invoiced after resolution. -Tracked the difference between services ordered and services delivered by quantity, as well as, revenue.-Reviewed orders and initiated requests into delivery pipeline.-Worked with delivery owners and SDLs to track delivery including the estimated delivery date for all ordered services.

Dahlgren, Virginia

-Served as a Help Desk Support Technician for Navy Marine Corps Intranet (NMCI), supporting NAVAL Surface Warfare Center Dahlgren Division. -Provided user support in Windows 2000, and Windows XP. -Responded to Help Desk call tickets and performed set-up and configuration of desktops.-Created and tracked trouble tickets in Remedy/Action Request System (AR System). -Utilized Active Directory for account lockouts and password resets. -Experience with installation of Blackberries on the DoD NMCI contract. -Responsible for the ordering, tracking, and delivery of all NMCI Hardware/Software including blackberries on the NMCI contract at NSWC Dahlgren. -Created Asset Reports using RADAR (Remedy Active Delivered Asset Report) tool and EDSTS (Enterprise Deployed Seat Tracking System) tool. -Reviewed and Updated Task Orders in eMarket Place for billing purposes.

Dahlgren, Virginia

-Provided direct support to the government on the Navy Marine Corps Intranet (NMCI) contract by submitting Move, Add, and Change (MAC) requests as the Authorized MAC submitter. -Was responsible for maintaining the implemented MAC process at NSWCDL. -Followed the existing NMCI business rules, tools and processes that facilitate and govern the submission, execution, tracking and completion of the NMCI MAC Requests. -Assisted with the development and maintenance of, as required, tools (e.g. spreadsheet, databases) used to collect and track MAC data required to fulfill a variety of seat order validation reporting requirements throughout the NMCI cut-over and post cut-over period. -Coordinated with the department POCs to facilitate the submission of the NMCI MACs to the ACTR for approval and subsequent submission for processing to the NMCI Help Desk. -Monitored the status of MAC submissions by working closely with the NMCI Help Desk for validation and tracking purposes. -Provided monthly status reports of all tasks in relationship to the Statement of Work.

Dahlgren, Virginia

-Assisted in the development and maintenance of data-calls for gathering necessary information for the NSWCDD NMCI Team.-Assisted with the creation, review and maintenance of Standard Operating Procedures encompassing all activities in support of the NMCI Site Implementation Team for NSWCDD. -Assisted with the development and maintenance of tools to collect and process data required to fulfill various reporting requirements throughout the NMCI cutover period. -Helped to write documentation on the tools used to do Data Migration on the legacy machines.

Dahlgren, Virginia

-Provided Secretarial/Admin Assistant support to BSS Corporate HQ personnel as well as similar support to BSS contract employees. -Helped produce New Hire Packets, helped file Job Descriptions. Also performed other clerical duties relating closely to Human Resources. -Served as Corporate HQ Receptionist. Maintained a close and highly responsive relationship to the day-to-day activities of the supervisor and staff. Often worked independently with minimum guidance. Performed various clerical/secretarial duties that require specific knowledge of office processes, procedures and routines. Performed routine assignments following standard procedures and sought further instructions for assignments requiring deviations from established procedures. Acted as Receptionist. Greeted visitors, determined the nature of visits and directed visitors to appropriate persons. Responded to routine telephone requests, records and transmits messages. Responded to requests for information concerning normal office routine. Received, sorted and distributed office mail. Typed, established and maintained basic office files. Maintained Visitor Log. Produced a variety of documents in support of daily business processes. Used a variety of software applications on a daily basis. Managed employee email/phone list. Assisted in the publication of company newsletter.-Provided access control support for facilities on base. Screened, registered, assisted, and escorted visitors. Prepared travel requests and visit requests. Maintained and updated databases for both travel requests and visit requests. Created reports monthly from both of these databases. Answered the telephone and directed callers to the right personnel. Scheduled conference room. Distributed mail for personnel. Sent and received faxes for personnel. Received classified and unclassified mail for the office and made appropriate determinations for distribution.

Fredericksburg

-Supervised and trained associates.-Stocked shelves and put away frozen food orders as well as dry stock. -Responsible for food code compliance and customer safety. -Closed out registers and safe at the end of shift.

Bachelor Of Science (B.S.), Cyber And Network Security

Working towards this degree.

Working Towards Associates Degree, Business Management

Activities and Societies: none

Advanced High School Diploma, Music Theory And Composition

Activities and Societies: Brooke Point Lady Madrigals Brooke Point Wind Ensemble Brooke Point Marching Black Hawks