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Full leadership of a combined team of 17 (16 salespeople, 1 assistant manager) at Nordstrom's premier store (Mall of America). Assigned to revitalize fashion departments and drive increased sales and customer engagement. Manage budgets, analyze/report monthly performance, and regularly communicate company set KPI's.

Selected to lead opening of second full-line store in Minneapolis market to achieve sales goals, hire and lead a team of top sellers to drive relationship-based business in two fashion departments (Individualist + Via C). •Develop and execute a monthly business plan to achieve volume and productivity goals•Coach and develop sales team on successful directive and suggestive selling, building and maintaining relationships, and delivering the best customer service•Coach and develop an assistant on training and developing a team, merchandising, and driving the business•Communicate regularly with buyers, regional merchandisers, and vendor representatives to ensure sales floor has correct product mix to support the business•Manage replenishment levels to ensure proper product assortment•Merchandise and maintain presentation standards by partnering with visual team and regional merchandiser

Responsibility for 7 departments (20 salespeople) in driving key areas of customer service, training in selling, building relationships, new initiatives, etc. Provided direct guidance on personal and team sales performance, and customer service levels for women's contemporary departments (Studio and Individualist). •Coach and develop team of salespeople on successful directive selling, building and maintaining customer relationships, and customer service•Recruit and hire on a regular basis for consistent full staffing in order to run increases•Set daily, monthly and annual goals for each team member for their personal development•Partner with regional merchandisers and buyers to ensure floors are filled correct product mix for customers•Merchandise and maintain floor presentation for seven departments

•Leveraged existing strong colleague relationships to serve as their manager.•Coached and developed a team of 5 salespeople to exceed sales goals in a high return-rate department

•Achieved and exceeded sales objectives in a highly competitive, commission-based sales environment. Became one of the store's top sales producers, and top salesperson in establishing credit card accounts.•Initiative and demonstrated leadership skills led to the promotion as Department Manager