Lisa Betti Email and Phone Number

HVAC ProductsManaged all activities to meet customer requirements from order entry to delivery. Established key partnerships with internal departments in service and supply chain: sales, shipping and accounting to ensure customer needs were met. Proactively addressed potential customer issues by confirming shipment delivery of drop shipments from multiple Suppliers.Supported Accounts Receivable with confirmation of order completion of drop shipments to customers and to expedite the invoicing of customersResearched and responded to, in a timely manner, inquires regarding stock availability, delivery, expedites and order changes.Interfaced with Supplier's daily via e-mail, fax and phone.

LED Lighting ProductsStrong Customer Service experience as the single point of internal contact for Distributors, the Company's top grossing customer segment. Managed all activities to meet customer requirements from order entry to delivery, including returns and credits.As Customer Advocate, established key partnerships with internal departments in service and supply chain: marketing, sales, engineering, quality and accounting to affect scheduling, shipping, forecasting and special orders to ensure customer needs were met. Researched and responded to, in a timely manner, Customer inquires regarding stock availability, technical support, price and delivery, manufacturing schedule requirements, expedites, samples, and order changes.Primary worldwide internal sales interface for regional managers, outside representatives, distribution buyers and their sales associates through daily contact via e-mail and phone.Proactively managed account base through review of open orders and assessment of historical demand to promote additional sales to customers related to current or future needs and to meet sales targets.Monitored the effectiveness of systems, policies and procedures and made appropriate recommendations to ensure daily operations were efficient. Maintained a high level of customer satisfaction by redesigning operational processes to aid in the support and co-ordination of customer service activities enabling efficient partnering with customer base along with traveling to off-site factory and Distributor Headquarters to meet with Corporate Buyers to resolve issues.Developed and presented on-site training and tools to provide efficient internal communication of products, policies and procedures.