Lisa Bouyer, Pmp, Csm, A-Csm, Csp-Sm Email & Phone Number

Torrance, California, United States

Torrance, Ca

- Implemented Program Management Office for company to begin tracking all projects and strategicinitiatives through project management, including delivering new reporting features/metrics and a new process for resources management.- Execute company-wide standards for Project Management methodologies and tools, leveraging best practices.- Manage company portfolio of 50 plus projects, including IT, R&D, Marketing, Production, Operations, Accounting, and Customer Service projects.- Work with Steering Committee to determine projects to execute each quarter.- Provide weekly feedback to CEO on all project throughout the company.- Work with leadership team to drive projects to completion.- Facilitate, Plan, and execute over 18 projects at a given time.- Overall responsibilities also include: Managing all project scopes, objectives, deliverables, planning through the project method, which includes: budgets, resource loading, issues resolution, timeframes, and stakeholder and customer expectations from inception to post delivery.- Achieved milestone of delivering 23 projects in 2013. Some of these projects included: Launched an enterprise,integrated ERP/CRM system in early 2013; launched a new complex website in fall 2013; launched a new royalties program and multiple new products delivered in 2014.- Created a company specific project methodology that is in alignment with their business and industry.- Partnered with Project Success, Inc. to create a West Coast training facility to promote project methodology.- Negotiate and manage agreements with external resources to fit within Project Budgets.- Train and mentor internal staff in Project Management.- Documented processes throughout the organization for senior leadership.

Greater Los Angeles Area

- Managed technological and creative projects for Anthem Blue Cross, which included on-boarding clients with five software applications, including integration into the Well Point main system.- Executed projects for both Technical and Creative teams, including scoping and delivery solutions.- Achieved project profitability and functionality for Creative Services.- Advanced client relationship for further business.- Developed internal processes for operational efficiencies.- Negotiated contracts with consultants and vendors.

- Managed a staff of Project Managers that executed cross-functional projects to completion.- Used team-based approach to drive the company’s vision with projects while focusing on time, cost, and quality.- Worked with Executive team to drive company initiatives and created Operational Excellence through Project Management, Process, and Training.- Portfolio Management and resource planning for company – ran over 100 projects, including software development, Marketing, Legal, Operations, Compliance, Acquisitions, Sales, etc. – to drive companies’ strategic initiatives. Communicated status through reporting to project sponsors.- Managed overall Operations group, including facilities, personnel, and budgets.- Provided process improvement in all areas of the company.- Identified training, created curriculums and executed programs.

- Planned, managed, and controlled multiple Enterprise wide IT projects from inception to post-implementation.- Managed all functions within the projects including, scope definition, objectives, deliverables, status reporting,timeframes, expectations, resources, budget, issue resolution, documentation, and overall delivery.- Provided CIO biweekly updates on project schedules and milestone delivery status.- Delivered follow up support, including post audits, on projects that have been implemented to ensure business satisfaction.- Created strong relationships within the business, Vendors and internal IT groups.- Applied project management methodologies and best practices as directed by senior management.- Managed vendor resources and budgets pertaining to all assigned projects.- Projects included: Enterprise Software Integration with Design Center application, Warranty Application, Architectural and Purchasing software as well as several smaller applications within the department.- Managed all IT projects relating to the Design Center, Architectural, Purchasing, and Warranty departments.- Other functions/duties included demonstrations of software, writing requirements, testing, and training, documenting, and supporting the IT department as needed.

- Provided total overall management support for the company including assisting the President with all departments and activities such as sales, marketing, accounting, human resources, and facilities.- Implemented and managed various projects for Production and Operations including product output and cost analysis.- Planned and executed company’s move into a 100,000 sq. ft. building in early 2004.- Managed Human Resources functions within the organization including implementing the new employee handbook and procedures.- Initiated Marketing functions within the company including market strategies and planning.

- Provided Project Management for installations of financial equipment.- Negotiated, scheduled, and managed all sub-contractors, cost management and budgeting.

- Managed Pre-press and workflow system installation projects and post-sale client needs within the eleven Western states, Alaska, Hawaii, and Western Canada (Recognized revenue of over 150 installs per year).- Delivered on-site and remote training for new and existing customer base.- Managed schedule of over 40 field service engineers, application specialists and approximately 15 outside vendors.- Developed and maintained relationships with clientele, third party vendors; annually recognized as respected point of contact with the organization on company peer review summary.- Acted as a liaison between numerous departments, including finance, customer service, order management, manufacturing, sales, logistics, training, and the region.- Provided detailed forecast and feedback to upper management to enable revenue recognition (required in-depth knowledge of status of every order and detailed timetable).

- Provided administrative Sales and Service support for over 2,000 customers and authorized dealers within the continental United States and Canada.- Implemented and developed new standards and processes to structure Warranty and Support Contracts.- Managed Warranty and Service Contract Administration including selling & purchasing.- Increased Service and Contract revenue 90% over a two-year period.- Directed several projects from inception to completion, including technical support training coordination, documentation printing/preparation and coordination of Sales staff and Technical Support presence during trade shows.- Was central point of contact for technical support contract issue escalations for both dealers and end-users.- Acted as liaison between primary vendor (Silicon Graphics, Inc.), and Colorbus Sales, Marketing and Technical Support department.

Bachelor Of Arts, Organizational Leadership

Project Management Certificate, Project Management