Lisa B. Email & Phone Number

Massachusetts, United States

Boston, Massachusetts, United States

- Institute HR resources for 850 employees across 5 offices, including return-to-office guide, remote work policies and procedures, standard operating procedures (SOPs), and instructional materials to support rapid company growth of 400 new hires- Reduce possibility of company litigation by advising senior leadership on employee engagement, talent management, employee relations, compliance, and organizational strategy as subject matter expert (SME) for HR-related functions- Implement talent management system for full performance management lifecycle, from recruitment to review, creating space to capture one-on-ones to inform performance reviews and provide automation for more accurate performance management

Remote

- Championed new professional employer organization (PEO) system to oversee administrative work, accelerating annual savings of $200K while making total compensation more attractive through increased benefit offerings at no additional cost to employer- Launched employee resource intranet to create single source of truth across remote team of 250, centralizing forms, requests, 12 department overviews, and onboarding process to bring new hires up to speed quickly and efficiently- Overhauled recruiting process to include standardized behavioral interview questions for phone screens and interviews with DEI assessment platform, developing proposal and gaining buy-in from executive leadership to increase retention company-wide- Initiated hiring manager training and more formalized processes around requests and approvals to give leadership and finance more visibility to market data, headcount, and trends- Revamped benefit offerings to attract and retain talent by providing gender-neutral paid family leave policy, access to internal learning to immediate family, and 401K match, increasing Net Promoter Score (eNPS) score by 20% within first year- Upleveled performance management and review process by including 9 box reviews with core competencies, including self-management and leadership, hosting recalibration sessions for managers to align with teams before submission

Orlando, Florida Area

- Expanded company 200% in less than 1 year by recruiting 40 newly formed and established positions across 7 cross-functional departments, including sales, finance, and marketing, promoting 25%+ internally to staff for upcoming company sale- Spearheaded creation and development of inaugural HR department of 3 by creating policy and procedures, designing company core values, and developing employee engagement opportunities to reduce turnover to 2%- Guided 6 senior leaders and board members in organizational and HR strategy, cultural initiatives, accessible resources, and talent development to solidify positioning to acquire 2 additional businesses resulting in higher sales performance

Jupiter, Florida

•Consistently focuses on the culture of the organization, ensuring that all human resources activities and programs are in line with the organization’s culture, mission, vision, and values• Provides excellent customer services to all employees, managers, leaders, and vendors at all times• Maintains the work structure by updating job requirements, job descriptions, and organizational flow chart as needed; conducts job analyses and salary surveys, updates job descriptions, and makes recommendations for changes in pay (annually and as needed)• Handles all recruiting efforts and assists in the interview and selection process; coaches managers on effective interviewing techniques• Conducts all onboarding, orientation, and training programs for new hires; ensures all new hire paperwork is in compliance with and completed by new hires• Creates and maintains the performance review process, including coaching managers on employee rewards and discipline; assists in all aspects of the performance and disciplinary processes and trainsmanagers in effective performance management• Develops, recommends, and implements personnel policies and procedures, and maintains corporate policy handbook; ensures updates are received and acknowledged by all employees• Performs benefits administration, including assisting employees with questions, directing theprocessing of benefit claims, reevaluating and recommending benefits programs annually,managing open enrollment, and implementing cost-effective benefits programs• Maintains the contents of all personnel files• Ensures company is in compliance with all federal, state, and local laws related to human resources

• Manage executive calendar, scheduling meetings and appointments, and coordinate travel arrangements including lodging, air/land, transportation, event registration, etc. • Preparing expense reports, and supply orders; prepare and update presentations, spreadsheets, etc.; maintain files and records, equipment, etc.• Schedule and organize meetings and events, both on- and off-site; prepare agendas • Assist with budget tracking, contracts, etc.Human Resources:• Fostered an environment which ensured employees connect with how they drive value for the organization• Identified talent gaps (individually and organizationally) to ensure superior results and coach supervisors on the development of gap closure plans• Drove innovation in HR process and company initiatives• Devised career development and recognition initiatives which elevated and sustained employee engagement• Collaborated with the Leadership Team to increase HR best practices were implemented

• Responsible for development of employee manual, position descriptions, intern manual and educational materials• Managed diverse high-level projects for the Senior Executive Team• Served as the subject matter expert (SME) for HR operations providing guidance on issues and courses of action to mitigate liability risk for the organization• Provided strategic vision, planning and operational leadership diagnosing gaps • Assisted with all sales initiatives to increase company success rate

• Scheduling Customers in home deliveries and installations. Responsible for product inventory tagged with correct customer information and staged to maximize efficiency and productivity, working daily inventory reports.• Supporting the sales floor, complex register transactions, customer exchanges.Customer satisfaction, finding the appropriate solutions for individual clientele, maintaining a cleanly environment within the department

Bachelor'S Degree, Industrial And Organizational Psychology, Cum Laude

Activities and Societies: Alpha Kappa Psi

Associate Of Arts (A.A.), Pre-Nursing Studies, 3.95 Gpa

Activities and Societies: Phi Theta Kappa