Lisa Brown, Pmi Acp Csm Email & Phone Number

San Ramon, Ca, Us

San Francisco, California, Us

Senior Business System Consultant V | January 2020 – September 2020Proven ability to successfully manage a large complex technical project, which resulted in mitigating project risks, and successful implementations. • Migrated 8,000 contact center agents and 30 line of business groups, to a Genesys technology platform in a very short timeframe due to system vulnerabilities. During the shortened time frame and amount of work required, I remained positive and continued to foster productive working relationships that promoted teamwork and collaboration. • Dedicated long hours and weekends to ensure critical milestone tasks were completed on time. • Created Technical System Designs to align with business objectives, by clearly identifying project scope and assumptions while ensuring designs followed corporate compliance policies and procedures. • Built trusting relationships during project life cycle by effectively listening, encouraging diverse points of view, while establishing and maintaining credibility with internal customers, peers and leaders. • Led team members through new process and procedures that were created to assist with technical work efforts for call routing, which significantly increased skills and proficiency. • Championed change, with the ability to work autonomously and make sound, fact-based decisions, quickly shifting attention where it was needed most. • Quickly identified problems with Computer Telephony Integration system defects, by partnering closely with Quality Assurance teams, which resulted in quick resolution.• Managed Share Point workspace, by creating project folders to store project documentation, resulting in quick access to all project documentation when needed.

San Francisco, California, Us

Relied upon as a Subject Matter Expert while leading a new team that was created to facilitate and manage technology vendor contracts, purchase orders, and annual maintenance renewals for hardware, software, and professional services, by partnering with project managers, application managers, vendor management, corporate finance, governance, and vendor contacts for large technology projects. • Received a Wells Fargo Gold coin for exemplary performance supporting financial processes, which resulted in a financial variance of less than 1% for a $30M budget. • Earned Wells Fargo Gold Coin 3x for demonstrating guidance, leadership and exceptional performance while support Wells Fargo Vision and Value. • Improved team performance by providing leadership, coaching, training, and guidance to team members around process and procedures• Proactively identified a $5 million dollar error from posting to the general ledger in December of 2019, which would have required significant rework by our corporate finance team to correct• Identified a $35,000 over billing on a vendor invoice, resulting in a financial cost savings to the company.• Eliminated risk to projects by adhering to corporate governance process guide lines for all new vendor contracts, by ensuring vendor purchases were processed in a timely manner, thus avoiding delays in vendor engagements. • Developed and managed Share Point Workflows used for tracking vendor contracts, purchase orders and senior leadership approvals, which resulted in tremendous process improvements for record keeping. • Identified inefficiencies with existing invoice and vendor contract processes, which significantly delayed processing. Quickly developed alternate plans for improvements, resulting in standardized process and procedures for team members to follow, and time and cost savings.

San Francisco, California, Us

Proven ability to simultaneously manage large technology project with no negative impact to the business, dedicating extensive time and effort to ensure flawless execution. • Managed the Wachovia/Wells Fargo Network Integration Project, migrating VoIP infrastructure, and IP phones to a Genesys platform, during multiple weekends and evenings, to the Wells Fargo Network, with no negative impact to the business partners or customers.• Managed Multiple IPCC migrations for various Lines of Business, with minimal impact to the business partners.• Successfully Managed Merger Activities for Contact Centers within Wachovia and South Trust, with no impact to customers or business partners.• Managed the Wachovia/Wells Fargo Merger and Acquisitions Project for Contact Handling Technology, spending many nights and weekends migrating infrastructure, IVR platforms, and hundreds of toll-free numbers, resulting in no negative impact to project stakeholders. • Defined and documented Business Analyst roles and responsibilities for new hires, which significantly improved onboarding process, and educating, resulting in clearly defined measurable goals and objectives. • Managed Technology compliance to corporate security policies and procedures, by reviewing and tracking newly identified policies to ensure technology partners were completing necessary updates, and adhering to compliance deadlines. • Provided monthly team project status reports to senior leadership by gather data from individual team members, and incorporating documentation into one overall project status report, resulting in one overall compressed status report for all technology projects.

Csm Certificed

Education record

Business