- Greet guests and assist them in finding their seats.- Assist guests with locating amenities.- Strong customer service and communication skills.- Knowledge of UltiPro/UKG and ABI.

Managed custom development process.• Liaise communication between client and development team from discovery call to consulting project completion.• Partner with leadership to understand monthly revenue goals and communicate pricing to customers.• Coordinates the flow of communications, business, status and tracking of projects.• Upsell and negotiate costs with clients regarding customer consulting projects as needed.• Knowledge of BoldDesk.

Managed customer development process.• Organize, attend, and participate in meetings between our developers and customers.• Maintain and monitor project plans, project schedules and work hours. • Review the monthly developer timesheets and invoice the customer.• Contact new customers for their consulting needs.• Collaborate with the sales teams for new customers. • Knowledge of Classic and Lightning Salesforce.

Managed customer development process.• Organize, attend, and participate in meetings between our developers and customers.• Maintain and monitor project plans, project schedules and work hours. • Review the monthly developer timesheets and invoice the customer.• Contact new customers for their consulting needs.• Knowledge of Classic and Lightning Salesforce.

• Provide end-user application support to ~600 internal users worldwide during and after new software implementation of Workday to improve onboarding process and customer satisfaction.• Conduct virtual mini-training sessions to users as needed to reduce learning curve and maximize efficiency.• Document assistance using ticketing system to track recurring problems and resolve issues in a timely manner.• Test enhancements to new implementation of Workday to ensure system is operating correctly.

Supported IT functions of Global Business HR organization.• Implemented SAP HR Time Management Modules globally. Collaborated with International HR managers in each country and configured SAP according to PTO and Holiday requirements. Worked with HR managers to determine documents and procedures while ensuring compliance worldwide.• Initiated and implemented a migration from Kaba Workforce Solution to Kronos Workforce Central Timekeeping Application in seven North America sites for approximately 650 users. Project involved SAP and ADP interfaces and resulted in nomination for Global Excellence award.• Created and implemented a simplified process for North America HR to scan employee records to a secure server to be migrated into Documentum, saving time and ensuring confidentiality of information.• Built and maintained strong relationships with clients, decision makers and stakeholders within the organization to influence decisions, improve processes and communication.• Worked with clients to determine workflows, documents and procedures to design solutions for maximum efficiency and consistency.• Developed and conducted Tips and Tricks end user training sessions of new IS and Microsoft product applications to US sites, in person or virtual, to support learning and performance objectives. • Coordinated validation of global software packages for Windows 8 project to ensure product compatibility.• Administered Global InterCall and WebEx for up to 300 hosts. • Extensive knowledge of Service-Now and Microsoft products (Word, Excel, PowerPoint and Outlook).• Organized Feeding Children Everywhere Community Day event onsite at Firmenich, Princeton, NJ for three years with up to 100+ employee participation.

Supported IT functions of Global Business HR, General Services, and R&D organizations.• Implemented and supported SharePoint sites for various divisions (Flavor, Perfumery, General Services and HR) to support team collaborations.• Created end user documentation on how to use WebEx for employees and Firmenich Board Members to improve efficiency and communication.• Managed project to upgrade Kronos Workforce Central Timekeeping product from version 6.0 to 7.0 for three North American sites to comply with new server operating system while ensuring data integrity.• Managed Mercer Benefits Project for all North America employees to support benefit enrollment self-service, allowing employees to enroll in Open Enrollment from home.• Realized savings by implementing InterCall Conference solution globally resulting in removal of several local conference solutions for a single system and negotiating favorable phone costs in multiple countries.• Organized Community Day event at NJSL’s Talking Book & Braille Center activity for

Supported IT functions of Global Business HR and General Services organizations• Assisted project manager with full inventory and initial assessment of 100+ Lotus Notes applications for Americas migrated to SharePoint. • Set up and administrated 50+ SharePoint sites for Americas to support collaboration and serve as point of contact.• Developed and conducted Technical Training sessions for SharePoint end users.• Administrated Lotus Notes globally for 5,000 users in accordance with company processes and protocols and served as Webmaster for Firmenich Intranet.• Served as a member of the Employee Advisory Committee and implemented “Take our Sons and Daughters to Work Day” program. • Successfully increased recycling in the organization by assisting with projects to build employee engagement and serving as a member of the Green Committee.