Lisa Bryan Email & Phone Number

Raleigh, North Carolina, United States

- Greet guests and assist them in finding their seats.- Assist guests with locating amenities.- Strong customer service and communication skills.- Knowledge of UltiPro/UKG and ABI.

• Managed custom development process.
• Liaise communication between client and development team from discovery call to consulting project completion.
• Partner with leadership to understand monthly revenue goals and communicate pricing to customers.
• Coordinates the flow of communications, business, status and tracking of projects.
• Upsell and negotiate costs with clients regarding customer consulting projects as needed.
• Knowledge of BoldDesk.

• Managed customer development process.
• Organize, attend, and participate in meetings between our developers and customers.
• Maintain and monitor project plans, project schedules and work hours.
• Review the monthly developer timesheets and invoice the customer.
• Contact new customers for their consulting needs.
• Collaborate with the sales teams for new customers.

Morrisville, North Carolina

• Managed customer development process.
• Organize, attend, and participate in meetings between our developers and customers.
• Maintain and monitor project plans, project schedules and work hours.
• Review the monthly developer timesheets and invoice the customer.
• Contact new customers for their consulting needs.
• Knowledge of Classic and Lightning Salesforce.

Chapel Hill, NC

• Provide end-user application support to ~600 internal users worldwide during and after new software implementation of Workday to improve onboarding process and customer satisfaction.
• Conduct virtual mini-training sessions to users as needed to reduce learning curve and maximize efficiency.
• Document assistance using ticketing system to track recurring problems and resolve issues in a timely manner.
• Test enhancements to new implementation of Workday to ensure system is operating correctly.

Princeton, NJ

• Supported IT functions of Global Business HR organization.
• Implemented SAP HR Time Management Modules globally. Collaborated with International HR managers in each country and configured SAP according to PTO and Holiday requirements. Worked with HR managers to determine.
• Initiated and implemented a migration from Kaba Workforce Solution to Kronos Workforce Central Timekeeping Application in seven North America sites for approximately 650 users. Project involved SAP and ADP interfaces.
• Created and implemented a simplified process for North America HR to scan employee records to a secure server to be migrated into Documentum, saving time and ensuring confidentiality of information.
• Built and maintained strong relationships with clients, decision makers and stakeholders within the organization to influence decisions, improve processes and communication.
• Worked with clients to determine workflows, documents and procedures to design solutions for maximum efficiency and consistency.

Princeton, NJ

• Supported IT functions of Global Business HR, General Services, and R&D organizations.
• Implemented and supported SharePoint sites for various divisions (Flavor, Perfumery, General Services and HR) to support team collaborations.
• Created end user documentation on how to use WebEx for employees and Firmenich Board Members to improve efficiency and communication.
• Managed project to upgrade Kronos Workforce Central Timekeeping product from version 6.0 to 7.0 for three North American sites to comply with new server operating system while ensuring data integrity.
• Managed Mercer Benefits Project for all North America employees to support benefit enrollment self-service, allowing employees to enroll in Open Enrollment from home.
• Realized savings by implementing InterCall Conference solution globally resulting in removal of several local conference solutions for a single system and negotiating favorable phone costs in multiple countries.

Princeton, NJ

• Supported IT functions of Global Business HR and General Services organizations
• Assisted project manager with full inventory and initial assessment of 100+ Lotus Notes applications for Americas migrated to SharePoint.
• Set up and administrated 50+ SharePoint sites for Americas to support collaboration and serve as point of contact.
• Developed and conducted Technical Training sessions for SharePoint end users.
• Administrated Lotus Notes globally for 5,000 users in accordance with company processes and protocols and served as Webmaster for Firmenich Intranet.
• Served as a member of the Employee Advisory Committee and implemented “Take our Sons and Daughters to Work Day” program.