Lisa Chow Email & Phone Number

Los Angeles, CA, US

Greater Los Angeles Area

• Plan and execute student, interdepartmental and external events and film shoots.
• Coordinate and manage event components including parking, audio-visual, security, rentals, and outside vendors.
• Develop budgets and contracts, create accounts, and collect insurance certificates and process permits.
• Obtain purchase orders, process recharges, track event expenses, reconcile ledgers and resolve accounts payable.

Greater Los Angeles Area

• Assisted Sports and Development staff with the coordination of competitions and promotion of quarterly fundraising events; including planning, athlete registration and divisioning, and creating event reports and print.
• Part of the day-of Games Management Team and served as Awards Manager for awards ceremonies.

Los Angeles, CA

• Recruited, trained, supervised, and mentored student employees on facility operations and all policies & procedures.
• Conducted over the phone and in person interviews to access students’ strengths, weaknesses, and fit for the job.

Greater Los Angeles Area

• Developed an in-depth understanding of the overall Spectator Services operations across all venues; including access control, ingress and egress routes, mobility assistance plans, seating area management and spectator.
• Supervised a team of Spectator Services Venue Managers in the operation and oversight of eleven different competition and non-competition venues across the UCLA campus.
• Created trainings for 1,500 Spectator Services volunteers; train, process and manage 450… Show more
• Created trainings for 1,500 Spectator Services volunteers; train, process and manage 450 Games volunteers.
• Delivered exemplary customer service to 6,500 Special Olympics athletes, over 2,000 coaches and delegation staff from 170 countries and 500,000 spectators across all competition hubs and venues during the Games and at.

Los Angeles, CA

• Assisted Counselors with program planning, academic support plans and mentor reporting needs with knowledge of University regulations, policies and procedures, graduation requirements, and other campus resources for.
• Helped manage the day-to-day operations of the Athletics Peer Learning Program for all teams including Football, Basketball, and Olympic sports: facilitated the registration process and evaluated policies & procedures.
• … Show more
• Developed and implemented an Academic Accountability strategy that reduced Peer Learning absences by 50% and encouraged effective communication between students and Academic & Student Services staff.
• Coordinated the Athletics Department Book Scholarship Program for all the students and team managers on scholarship by working with the UCLA Bookstore, Compliance, and Business & Finance Offices.
• Planned and coordinated Summer Orientation for new incoming student-athletes and served as the primary contact.

Los Angeles, CA

• Trained, supervised, and mentored student staff on day-to-day operations and policies and procedures.
• Developed and implemented a student led hiring process to provide development opportunities for the student staff.
• Scheduled the operations staff of 40-50 students for weekly hours of operation.
• Created a newsletter to stimulate employee involvement, enhance culture and increase communication.

Los Angeles, CA

• Supervised a 95,000 square foot recreation complex that averages more than 600,000 visits a year.
• Ensured a safe environment and quality customer service by paying attention to detail and building needs.
• Assisted full-time staff with the planning, setup, and operation of events held in the recreation complex.
• Served as the main contact during emergency procedures and when full-time staff was not present.
• Mediated and resolved all disputes that arose between both guests… Show more
• Mediated and resolved all disputes that arose between both guests and staff, when necessary. Show less

Los Angeles, CA

• Provided quality customer service to a group of diverse guests including students, faculty and recreation members.
• Performed all operational duties regarding building safety and security, day-to-day operations and guest record keeping.
• Promoted to Building Supervisor in less than 1 year.

Bachelor'S Degree, Sociology

Activities and Societies: Student Leadership Employee Advisory Council (SLEAC) - President; Undergraduate Students Association Council.

Master'S Degree, Sport Management

Activities and Societies: Phi Kappa Phi Honors Society