Lisa Conicelli Email & Phone Number

Raleigh, North Carolina, US

Raleigh, North Carolina, US

Raleigh, NC, US

Raleigh, NC, US

Raleigh, NC, US

• Led and developed first local team of Google Fiber Customer Experience Representatives toward 95% and higher CSAT month-over-month
• Translated data-driven quarterly goals into morale-boosting initiatives that foster employee engagement and happiness
• Maintained a positive, innovative and action-oriented team culture. Led a team-wide collaboration to create a Customer Experience mission statement
• Created and facilitated training and on-boarding for new Google Fiber Customer Experience Representatives and Leads in the Southeast
• Trained and implemented solutions-based strategy for CS team to acquire new customers

Raleigh, NC, US

• Designed a comprehensive strategy to implement proven leadership competencies into development, talent acquisition and talent management
• Able to quickly navigate culture in order to accurately recognize strengths, opportunities and identify core competencies for the organization
• Fostered a culture of acceptance around competency-based language across executive, leadership and individual levels of organization
• Facilitated training for entire leadership team to inspire, motivate and develop direct reports
• Actively worked to cultivate and sustain top-down transparency and communication throughout the company
• Oversaw the addition of role-based competencies to job descriptions for talent acquisition and internal promotion

Cupertino, California, US

• Oversaw a team of 40-50 technicians to the completion of more than 300 technical repairs per week
• Designed and implemented an immersion traning program for internal customers transitioning within the store
• Facilitated several technical training modules for current and on-boarding employees
• Created an inspiring and dynamic retail environment for internal and external customers
• Promoted a positive attitude and fostered accountability through feedback while consistently exceeding the goals of the business.
• Experienced at making clear, informed decisions in high-stress environments while responding to highly political situations efficiently, amicably, and effectively.

Cupertino, California, US

• Provided technical support for Apple Inc. to a diverse range of customers
• Worked closely with colleagues and leadership to effectively and efficiently troubleshoot changing technology
• Sustained a high level of fluency and employed the necessary soft skills to make customers feel comfortable with technology
• Continuously created excellent customer experiences in an extremely fast-paced and often tense environment

Created large-scale print advertisement/informational posters for DocMagnet's booth at the 2012 International Manufacturing Technology Show in Chicago.

Bachelor Of Arts (Ba), Film Studies, Digital Art

Photography, Film And Digital Art