Lisa Cox (Sherwin) Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

I support Registrars on the Australian General Practice Training (AGPT) Program to become safe, competent and confident GPs of the future. My portfolios in the South-East Queensland Region include:* Planning & co-ordination of the Registrar's Hospital year of training.* Managing and overseeing the Completion of Training portfolio.* Undertaking compliance checks of Completion of Training /Fellowship applications.

Brisbane, Queensland, Australia

GPTQ is a not-for-profit training organisation delivering the Australian General Practice Training (AGPT) Program on behalf of the Commonwealth Dept of Health & Aged Care for medical graduates pursuing a career in General Practice. The AGPT Program is an apprenticeship-style training program. Currently supporting activities required to facilitate the transition of the AGPT Program to the Royal Australian College of General Practitioners (RACGP and the Australian College of Rural &… Show more GPTQ is a not-for-profit training organisation delivering the Australian General Practice Training (AGPT) Program on behalf of the Commonwealth Dept of Health & Aged Care for medical graduates pursuing a career in General Practice. The AGPT Program is an apprenticeship-style training program. Currently supporting activities required to facilitate the transition of the AGPT Program to the Royal Australian College of General Practitioners (RACGP and the Australian College of Rural & Remote Medicine (ACRRM) from February 2023. Key responsibilities:* Coordinate meetings and communications between ACRRM and GPTQ subject matter experts.* Action assigned tasks* Maintain transition-related project artefacts to track progress, queries, actions, risk and issues against transition schedules.*Work closely with the Project Manager to ensure project governance, assurance and quality requirements are met, as well as monitor project status through the provision of accurate management level reporting & management or project level controls including risks & issues.* Provide hands-on support of furniture, furnishings and equipment (FF&E) associated project activities. Show less

Brisbane, Queensland, Australia

Worked with 1subject matter experts across 13 service delivery functions to develop an understanding of processes and produce end-to-end process maps and process documentation. Identify and coordinate key process improvements with the aim of enhancing service delivery, mitigating risks and increasing compliance and efficiency.* Conducted 43 interviews (40 virtually) with process owners to elicit process information including exception management, information flows and pain points.*… Show more Worked with 1subject matter experts across 13 service delivery functions to develop an understanding of processes and produce end-to-end process maps and process documentation. Identify and coordinate key process improvements with the aim of enhancing service delivery, mitigating risks and increasing compliance and efficiency.* Conducted 43 interviews (40 virtually) with process owners to elicit process information including exception management, information flows and pain points.* Delivery of 133 current state workflow maps in collaboration with process owners.* Created standard formats and standards for all process documentation. Helped to improve and maintain process documentation governance frameworks and methodologies to deliver consistent approach.* Overhauled/restructured functions associated with GPTQ's accreditation, reaccreditation and monitoring of 400+ training sites and 720 supervisors. Resolved contract breaches and mitigated risks by redesigning end-to-end workflows and providing transparent reporting and verification systems for defensible decision-making. Transitioned from a paper-based process to a paperless, digital solution. * Collaborated with process owners and subject matter experts to revise documentation based on service and process improvements implemented* Supported running in person workshops to map targeted problems with various stakeholders.* Coached staff in process map creation and process documentation governance framework.* Acted as an advocate for change.* Consistently tracked, monitored and maintained business processes and process re-engineering.* Designed, delivered & recorded 16 virtual, live training sessions for a group of new employees.* Delivery of Process User Guides & process maps for 250+ workflows to support business transition. Show less

Brisbane, Australia

Team Lead – Brisbane North District:* Oversight of day-to-day District operations & a team, ensuring seamless delivery of in/out-of-practice program activities.* Reviewed the team’s daily workload & provided guidance on priority items, mapping against monthly deliverables.* End-to-end coordination or oversight of 117 registrar, supervisor & practice manager education activities per year.* End-to-end coordination of ~200 External Clinical Teaching Visits (ECT) per… Show more Team Lead – Brisbane North District:* Oversight of day-to-day District operations & a team, ensuring seamless delivery of in/out-of-practice program activities.* Reviewed the team’s daily workload & provided guidance on priority items, mapping against monthly deliverables.* End-to-end coordination or oversight of 117 registrar, supervisor & practice manager education activities per year.* End-to-end coordination of ~200 External Clinical Teaching Visits (ECT) per year.* Point of contact resolution for 120+ registrars & 112+ GP training practices.* Proactive identification of registrars & practices of concern through quarterly audits & assessments.* Case management and coordination of registrar progression to Fellowship.* Proactive support to 8 medical educators, leading weekly team meetings & communicating on specific registrar or service delivery issues.* Confidential support of remediation activities including formal & informal remediation applications and plans; bi-monthly meetings; agenda prioritisation; minute taking.Selected achievements:* Singled out at annual registrar meeting for my availability, communication & excellent service delivery.* Proactively looked for, created & delivered additional value by redesigning inefficient processes, creating new systems & documenting core processes on behalf of 4 districts.* Drove & coordinated multiple key continuous improvement initiatives. Outcomes included: * a 41% increase in supervisor reporting response rates (54% to 95%) within 3 reporting cycles. * automation of the registrar/ECT Visitor ‘matching’ process for ~1000 ECT Visits per year, reducing allocation time from 4 days to 4 hours (per district) & report processing time by 50%. * delivery of a successful pilot & the roll-out of a mechanism for registrars to provide feedback on their ECT Visit experience to inform future decision-making. Show less

Nudgee

Confidential and efficient secretariat support to the Oceanic Leadership Team of 7 including maintenance of Province policy documentation.

Brisbane, Australia

Selected achievements* Positioned RTO to be granted 5-year re-registration by regulatory authority and renewal of Pre- Qualified Supplier status. * Positioned RTO to secure a new funding agreement and to eventually sell quickly and profitably.* Reduced errors and improved process consistency by improving, and documenting processes and systems used by 7 off-site trainers and 9 administration staff.• Leave cover for the Training Operations Manager, coordinating… Show more Selected achievements* Positioned RTO to be granted 5-year re-registration by regulatory authority and renewal of Pre- Qualified Supplier status. * Positioned RTO to secure a new funding agreement and to eventually sell quickly and profitably.* Reduced errors and improved process consistency by improving, and documenting processes and systems used by 7 off-site trainers and 9 administration staff.• Leave cover for the Training Operations Manager, coordinating Certificate 3 Guarantee programs. Show less

Brisbane, Australia

SRJA is the largest Australian-owned, privately-run Workforce Australia provider of vocational training programs and employment services.* Oversaw the day-to-day operations of a unit, including administration staff.* Established, documented & monitored processes and systems to align with funding agreements.* End-to-end planning, coordination & administration of multi-faceted funded programs and services.* Established and nurtured partnerships with membership-based organisations… Show more SRJA is the largest Australian-owned, privately-run Workforce Australia provider of vocational training programs and employment services.* Oversaw the day-to-day operations of a unit, including administration staff.* Established, documented & monitored processes and systems to align with funding agreements.* End-to-end planning, coordination & administration of multi-faceted funded programs and services.* Established and nurtured partnerships with membership-based organisations and employers across sectors (including aged care, health services, pharmacy), referring agencies, program mentors and 18 partner RTO’s. * Marketed programs to referring agencies; conducted information sessions & suitability interviews.* Contractual reporting and claims invoicing in accordance with strict funding agreement timeframes.* Data entry into government system within strict funding agreement timeframes & with 90%+ accuracy.* Maintained confidential, compliant records & effective communication channels. Selected achievements* Delivered 80+ programs attended by 850 participants, averaging 6 months duration and generating over $1M in revenue. * Managed 25 Commonwealth-funded Australian Apprenticeships Access Programs (ACCESS Programs), exceeding annual funding agreement KPIs for: * program commencement: presented 50+ information sessions to prospective participants from diverse backgrounds; interviewed and selected participants. * training program-to-employment: 83% of disadvantaged participants were employed across 4 sectors. * training-to-employment retention: achieved 100% in 3+ ACCESS programs and up to 77% in other programs types.* Employer secured a new funding agreement as a direct result of the high outcomes achieved through the ACCESS Programs that I managed.* Recognised by external contract manager for being a ‘best practice’ provider of ACCESS Programs. Show less

Brisbane

• Liaised & consulted with external & internal stakeholders to identify pre-vocational training needs.• Prepared proposals & presentations for clients & produced program marketing materials.• Worked collaboratively with team members & third-party providers to plan, deliver & monitor training programs. Key Achievements:• Coordinated 50+ employability skills & personal development programs ranging from 3 hours to 3 weeks duration.• Exceeded annual sales targets whilst… Show more • Liaised & consulted with external & internal stakeholders to identify pre-vocational training needs.• Prepared proposals & presentations for clients & produced program marketing materials.• Worked collaboratively with team members & third-party providers to plan, deliver & monitor training programs. Key Achievements:• Coordinated 50+ employability skills & personal development programs ranging from 3 hours to 3 weeks duration.• Exceeded annual sales targets whilst significantly improving service delivery standards. Show less

Brisbane

Key Responsibilities:• Facilitated personal development and employability skills workshops for disadvantaged jobseekers across Brisbane and the Gold Coast.• Designed & piloted a program training disadvantaged jobseekers to market themselves to employers. The program was successfully rolled out to 4 branches of Sarina Russo Job Access.

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