Lisa J. Email & Phone Number

Boston, Massachusetts

Project Coordinator, Boston Medical Center HealthNet Plan, Boston & Charlestown MA (2015-present)Key Accomplishments:Within one year, significantly increased the rank of accreditation, reaching the highest ranking.Launched and managed new, $18 million high-demand audit project based on successful pilots for two years. Attained 90%+ level of confidential documentation (9,000-15,000 records), reaching highest levels of industry standards. Lead and manage nationally… Show more Project Coordinator, Boston Medical Center HealthNet Plan, Boston & Charlestown MA (2015-present)Key Accomplishments:Within one year, significantly increased the rank of accreditation, reaching the highest ranking.Launched and managed new, $18 million high-demand audit project based on successful pilots for two years. Attained 90%+ level of confidential documentation (9,000-15,000 records), reaching highest levels of industry standards. Lead and manage nationally accredited Health Plan audits and projects, keeping projects on track/on-time with myriad, complex details, and scheduling and assigning 16 on-site and virtual employees.Manage databases, spreadsheets and documents, performing quality checks and maintaining work-process flows with internal staff and vendors to ensure high quality standards.Identified strengths, historical issues, and gaps in processes, updating and designing new process manuals and job aids to set standards and maximize productivity.Facilitate and present group (3-16 people) and one-to-one training and coaching on processes, software, and equipment use for employees in multiple roles to build/enhance skills and ensure accuracy and compliance.Lead meetings to ensure open communication and resolve issues.As liaison for medical providers, manage document requests and resolve issues to meet strict deadlines. Show less

Administrative Assistant, Boston Medical Center HealthNet Plan, Boston MA (2015)Provided administrative support for data overhaul and integration project, working with vendors and their contract documentation, to streamline system and provide ease of access.Assigned and distributed work to team of three, ensuring high standards of quality.Managed consistent and accurate database, compliant with Private Health Information/HIPPA standards.

Greater Boston Area

Artist and Craftsman Supply, Boston & Cambridge MA Store Manager [June 2010 – February 2011]Controlled business jurisdiction over inventory maintenance, customer orders and shipping and receiving of all incoming and outgoing product and materials.Handled payroll, daily figures, goal setting, sales reports and maintained store to store communication. Participated in outside sales events, created promotional sales relevant to the customer base and season and contributed to… Show more Artist and Craftsman Supply, Boston & Cambridge MA Store Manager [June 2010 – February 2011]Controlled business jurisdiction over inventory maintenance, customer orders and shipping and receiving of all incoming and outgoing product and materials.Handled payroll, daily figures, goal setting, sales reports and maintained store to store communication. Participated in outside sales events, created promotional sales relevant to the customer base and season and contributed to creating designs for promotional event, along with attractive store merchandising campaigns. Show less

Woburn, Ma

Charrette/Pitman/Agfa, Woburn MA Assistant Manager [May 2005 – August 2009]Duties and responsibilities included possessing a high standard of customer service, sales and retail skills, along with a strong understanding of hundreds of various products and their functionality, which consistently generated repeat business..Responsible for handling money, daily paperwork, researching and ordering products, inventory analysis for the entire store, plus special ordering for… Show more Charrette/Pitman/Agfa, Woburn MA Assistant Manager [May 2005 – August 2009]Duties and responsibilities included possessing a high standard of customer service, sales and retail skills, along with a strong understanding of hundreds of various products and their functionality, which consistently generated repeat business..Responsible for handling money, daily paperwork, researching and ordering products, inventory analysis for the entire store, plus special ordering for customers.Conducted numerous outside-sales projects with associations, businesses and other professional relationships.Created and designed flyers, posters, coupons and bag-stuffers for store promotions, developed seasonal merchandising campaigns.Organized and promoted in-store demonstrations, events and sales which often tied in with communicating with vendors and local business associates alike. Show less

Graphic Design/Illustration

Illustration

Graduate Diploma, Advanced Art Classes

Activities and Societies: -Wakefield High Against Stereotypes/Uniting People (WHASUP), -WHS Art Club, -WHS School Magazine "Reflections".

Education record