Lisa Le Email & Phone Number

Employed as a retail sales assistant for an Australian women's wear fashion label. Responsible for opening and closing of store, handle customer enquiries and complaints in an effective and efficient manner. This job allowed me to gain exceptional customer service skills with great product knowledge and impeccable communication skills. In addition with my high interest for fashion, I am able to express my passion at work and also be able to provide good fashion advice and recommendations to customers. Due to my good selling techniques I am always able to achieve my KPI and daily budgets. My daily duties involve:- Ordering and managing stock -Assisting customers to find the right outfit, inform customers of specials and promotions aswell as offering advice on product selection - Answering enquiries over the phone and email- Reporting figures and budget to area manager-Assist manager in visual merchandising-Work along with fashion designers to provide information on what customers are looking for and what is on trend

Currently work for an Internal Customer Experience Company as a mystery shopper that is responsible for conducting audits and research through observational methods to provide precise data and insights of a product or service in order to find areas of improvement to enhance the overall customer service experience at the respective company. I have catered for several industries including hospitality, retail and and automotive. My skills gained from this job is to become a professional evaluator that can construct a highly detailed quality report that contains valuable feedback and information for management review.

Maribyrnong

Responsible for obtaining and building client profiles in CRM system via Insightly. Manage customer inquiries over the telephone, email and also through meetings. Help schedule client meetings and also conduct information sessions. Create business proposals and contracts. Goal is to close sale meetings. Assist the marketing manager in managing social media platforms through Facebook, Instagram and Pinterest Also organize and run trade shows at the Royal Exhibition Center for the Bridal and Wedding Expo with the goal of increasing customer awareness and creating customers and business relationships. Additionally responsible for organizing events and functions at White Night including weddings, ceremonies, Charity functions, musical concerts and fashion parades. Liaising with venue management and other suppliers to ensure the event goes according to plan.

- Managed the store operations including opening & closing- Ordered and controlled stock levels- Train staff, delegate roles and responsibilities to employees- Organize staff meetings and rosters -Organised functions and events such as Mother’s Day, Christmas and others.- Created new menus.- Developed and assisted with the creation of marketing material such as posters and brochures• Encourage customers to provide positive reviews on Facebook and Zomato with the aim of improving the food and service quality ratings• Collect customer feedback and identify areas that needs improvement • Retaining customer loyalty and also attracting new ones• Constantly striving to find ways to improve the overall service at La Porchetta

Bachelor Of Business Marketing, Business, Management, Marketing, And Related Support Services, Distinction Average

Advanced Diploma Of Business Management, Business Administration And Management, General, B