Oversaw all design and innovation aspects of a company's products and servicesResponsible for creating and executing a design vision for the companyAdvocated for human-centered design approaches and highlight the strategic value of designEnsured that each aspect of the business contributes to a positive customer experience. This includes fostering brand and customer loyalty and ensuring a customer-centric approach to business operationsCollaborate across departments to implement customer experience initiativesLaunched 2 transformative features: Talk to Text and Talk to TranslateLaunched the company’s 1st campaign, ‘Unsilence Healthcare’ at Elevate PX ConferenceOrganized, designed, and executed tradeshow presence, resulting in a 1370% increase in leadsWorked closely with other C-suite executives to ensure a cohesive approach to experience management across all customers

Delivered User-Centered Analysis training to Fortune 500 Clients, enhancing organizational expertise in user-focused methodologies. Bridged the gap between UX strategy and integrated Customer Experience for ClientsLed client engagements, resulting in increased projects and team growth.

Delivered a comprehensive design curriculum on UX Design Processes, meticulously aligned with academic standards and focused on achieving student learning objectives.Facilitated a dynamic learning environment that nurtured creative problem-solving and the practical application of design principles, inspiring students to excel.

Introduced innovation research and evidence-based product decision-making to guide Product Managers in establishing a clear product vision and strategy, ensuring alignment with market demands and user preferences, and transforming how the organization built and launched products to market.Collaborated with cross-functional teams to translate business strategies into actionable products that generated over 80% of the company's product revenue and led to company acquisition.Led CX initiative and monitored UX and CX metrics through surveys and key performance indicators, contributing to the attainment of leading customer satisfaction scores in the industry.

Responsible for attracting, mentoring, and growing top design talentLed a team of 7 UX practitioners responsible for the product UX experience across all products, including AI and Voice Assist innovationsHelped build a culture that elevates performance and innovation within the design team and contributed to the organization’s overall innovation culture.Collaborated with other executive leaders and team directors to integrate design/UX practices with established development methodologies, a major cultural change.Filed 2 patent applications for Transesophageal Ultrasound System App. No. 18/485,763 and 19/071,420

Led a dynamic team of 18 user experience and industrial designers, human factors researchers, and technical writersLed design, human factors testing, and technical communications for product development for Emergency Care and Data Solutions, including LIFEPAK 35 and LIFENET SystemContributed to patent-pending innovation in Electronic ECG Calipers App. No. 17/033,380 Keynote speaker at innovation day for Stryker Mako Robotics

Responsible for the hiring, structure, and methodology of the company’s first formal design/UX team, servicing the entire organization Directed creative and experience strategy to reimagine the real estate experience through a web and mobile-based destination for individuals to buy and sell their home via retail or auction, receive financing and insurance, and manage their home improvements.

Led a team of 5 product designers and researchers responsible for desktop web, mobile web, and 4.5-star-rated smartphone app design and research. Overhauled all areas of design approach and set the product vision/strategy for a market-leading software experience.

Mentored a team of 10 cross-functional team members to deliver designs in a data-driven culture consistently using site analytics, A/B testing, and iterative design to drive user experience improvements.Lead user research to identify unmet needs of multiple audiences in the healthcare ecosystem. Led the User Experience Design and Content Publishing teams, delivering strategic and tactical designs for responsive sites and mobile apps. Developed user experience strategy and cultivated new internal business opportunities. Managed content strategy, quality, and regular publishing of the enterprise content management system. Contributed to leadership planning and organizational modeling.

Led product design projects for cloud-based and on-premise integration, analytics, and event-processing software that leveraged real-time data for better decision-making, reporting to the Vice President of User Experience Contributed to 70+ products, including enterprise, mobile, and responsive web appsInstituted UI consistency and standardization of the entire TIBCO infrastructure productsConducted comprehensive design research, analysis, and usability testing to enhance interface functionality and user satisfaction. Supported company growth from $150M to +$1B revenue by meeting/exceeding all quarterly design team goals