Lisa Dugan Email & Phone Number

Pennsylvania, United States

Contributing and coordinating activities associated with our national growth agenda through oversight of a government relations team, a comprehensive channel partner program, and a payer product marketing strategy in support of state Medicaid and health plan business development efforts resulting in the deployment of our purpose-built SaaS solutions for.

Responsible for HHAeXchange payer business development activities of our payer homecare SaaS solutions within various markets throughout the country, including new payer products and upsells.

Camp Hill, Pennsylvania, United States

• With increasing responsibility and accountability through three career advancing promotions (Regional Director, Senior Program Director, Program Director), managed contracting, budget, procurement, compliance, client.
• … Show more With increasing responsibility and accountability through three career advancing promotions (Regional Director, Senior Program Director, Program Director), managed contracting, budget, procurement.
• Convinced client under union environment to outsource functions/redeploy staff to implement innovative best practices, increasing annual revenue by an average of 194% over the next three fiscal years.
• Coordinated proof of concept recovery project with results leading to national deployment of project with recovery potential of over $175,000,000.
• Negotiated with large commercial carrier on behalf of client that resulted in over $10,000,000 in recoveries and continued carrier compliance.
• Expanded services to client populations that resulted in an increase of 175% in contract revenue.

Camp Hill, Pennsylvania, United States

• Coordinated daily operations and business development of a management services start-up within the Pennsylvania Children and Youth (C&Y) agency market. Provided oversight for IT development project, as well as oversaw.
• Directed… Show more Coordinated daily operations and business development of a management services start-up within the Pennsylvania Children and Youth (C&Y) agency market. Provided oversight for IT development project.
• Directed a marketing campaign to 350 public/private children and youth services and juvenile justice providers.
• Supported The Laurel Group's "BerkServe" which was the only operational managed delivery model within the Pennsylvania C&Y market. Show less

Harrisburg, Pennsylvania, United States

• Oversaw network development strategy and provided ongoing management of five point-of-service programs, including provider recruitment, contract negotiation, vendor management, and policy formulation and.
• Initiated the use of risk-sharing concepts and creative negotiating to successfully recruit providers, close a large network gap and strengthen network access standards resulting in a positive relationship with a.
• Managed a staff of five direct reports and 6 vendor relationships. Show less

Harrisburg, Pennsylvania, United States

• Chief Administrator Officer: Created, implemented, and managed administrative services division of provider-sponsored Administrative Services Organization (ASO). Provided claims processing, membership, utilization.
• Established a claims processing system to handle the anticipated 290,000 lives to be administered through the ASO on behalf of PO clients.
• Secured several PO management agreements resulting in potential annual revenue of $4,500,000.
• Streamlined the PO reimbursement policy function resulting in a more efficient process eliminating 2-3 months from the entire PO development process.
• Participated on behalf of PO clients in the negotiation efforts related to 10 PPO/HMO risk-sharing contracts. Show less

Harrisburg, Pennsylvania, United States

• Identified, researched, and formulated products, services, programs, and opportunities to enhance overall member value. Managed society’s non-dues income generation ventures.
• Negotiated a non-dues income program renewal contract resulting in a 250% increase in non-dues revenue to the Society in the first renewal year of the contract.
• Facilitated the decrease of annual implementation expenses by $16,000 associated with two non-dues revenue generating products.
• Assumed complete… Show more Identified, researched, and formulated products, services, programs, and opportunities to enhance overall member value. Managed society’s non-dues income generation ventures.
• Assumed complete responsibility for the Department of Physician Services development activities within the first year of employment allowing the Director to focus on other Society initiatives. Show less

Bachelor Of Business Administration - Bba, Finance And Management

Associate Of Arts - Aa, Business Administration

Public Administration

Completed 60 credit hours of graduate level coursework.