Lisa is leading a Dell Technologies Services wide effort to digitalize our project management practices. She is responsible for driving standardization and governance while improving our team's collaboration and efficiencies.Fulfilling the roles of the Product Owner, Scum Master and Program Lead for the Planview Project Management tools suite; driving the vision and strategy by partnering and collaborating with cross functional and globally located teams.

Successfully managed $100m portfolio of highly cross-functional technical implementation projects.

Successfully led large scale, highly collaborative, and transformative IT programs through Salesforce.com implementations.Driving business and IT executives in scope alignment and definition sessions, identifying critical success factors, and mitigation of significant issues and risks.Delivering large-scale IT investments by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget.Managing multiple technical teams providing technology and methodology leadership ensuring the delivery of elegant and innovative IT solutions to high impact business opportunitiesCoaching others in industry-leading practices in program scope, schedule, and financial management. Effectively removing blockers and mitigating project risks maximizing team productivity and ensuring delivery

Lead project teams, who support our business goals and needs by building and implementing technology solutions, with the use of Salesforce, that increase customer and client satisfaction. Directly accountable for the successful delivery of multiple client based projects.• On time delivery of our new mobile field tool and customer facing portals and scheduling tool, using Salesforce Service Cloud.• Schedule regular meeting cadence tracking tasks to ensure project teams members are making progress and hitting deadlines.• Facilitate brainstorming sessions with project teams to collaborate and come to consensus on technical solutions.• Communicate project status concisely to all levels of the organization including C-level executives and high end clients.• Team player that has consistently shown comfort in playing any role needed to aid in the successful completion of a project deliverable.

Designed and delivered a new customer intake process using Salesforce.com. This new CRM streamlined the intake process through shortened call times and improved customer satisfaction.Implemented a new workforce management tool using Oracle Field Services Cloud. This WFM tool was integrated with Salesforce.com and allowed us to accommodate customers’ timing needs while still keeping our appointments with minimal drive time and maximum capacity.o Lead the cross functional and globally dispersed team that included developers/admins, project managers, business analysts and quality assurance to roll out these systems simultaneously rolled within 90 days of vendor selection o Collaborated closely with the customer service, marketing and program teams to make sure business needs were being met while keeping the customer experience in mind.o Worked with training and internal communication teams to make sure that users were prepared and trained assuring a smooth roll out.o This tool is still used today, and I am the main developer/administrator that is keeping it operational for remaining program implementations.

Responsible for leading a team of product managers in developing core site functionality for Staples multi-billion dollar B2B business – the company’s largest online property. These efforts drove $5M in incremental sales with launch of brand new online chat and product review campaigns, and increased customer satisfaction scores by 10% with highly anticipated self-service online reporting platform, upgraded ordering approvals workflow and budgeting tools. Implemented a brand-new instance of Salesforce Service Cloud, helping our call centers reduce call time by 4 minutes and improve CSAT scores by 10% in the first year.Aided the Federal Government division to replace multiple workarounds with real solutions that not only complied with regulations but also gained a cost savings of over $1M in the first 6 months. Completed deep dive analysis into the customer experience, business needs and client demands to build a user journey that made the experience refreshing and enjoyable to the user, while meeting client needs and hitting business goals.

As Senior Manager Online Copy and Print for Staples.com, I led a highly cross-functional team through the process of developing a white labeled site with a competitor, which led to the delivery of more than 100% sales growth in the first year. Responsibilities included dictating the requirements for how the platform would operate to satisfy Staples customer needs, such as pricing, shipping and cross-selling. Implemented the first print-to-store campaign, which generated over $12M in sales for Staples retail stores in 2011.

Responsible for overall sales, marketing and merchandising initiatives for the Staples.com Copy & Print program that increased the customer base by 85,000, improved share of wallet by 3.5% and achieved sales growth of over 34% in the first year. Coordinated with cross functional groups to ensure over all Staples goals were met, and communicated clearly with all invested parties to ensure goals and expected outcomes were understood and agreed upon.