Acted as a key participant on large-scale planning within fraud and claims functional area.• Lead complex fraud and claims initiatives, including risk and root cause data of mul2-channel losses related to fraud and claims, policy violaéons, and high-risk situations.• Conduct complex research using advanced, technical, and inves2ga2ve methods to determine liability and business challenges that require concrete strategies to minimize financial losses or business interruptéons.• Make… Show more Acted as a key participant on large-scale planning within fraud and claims functional area.• Lead complex fraud and claims initiatives, including risk and root cause data of mul2-channel losses related to fraud and claims, policy violaéons, and high-risk situations.• Conduct complex research using advanced, technical, and inves2ga2ve methods to determine liability and business challenges that require concrete strategies to minimize financial losses or business interruptéons.• Make decisions in ambiguous situations aOer developing solid understanding of parameters, trends, anomalies, and schemes in both transacéons and relaéonships that influence the team to meet deliverables.• Provide leadership which could include mentoring and support less experienced staff, act as an escalaéon point, lead key projects and initiatives, or share technical knowledge proficiency.• Collaborate and consult with leadership to develop controls in order to minimize fraud and claims risk.• Guide key projects as well as initiatives and serve as a mentor to less experienced employees. Show less

Conduct investigations and research of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses.Lead expansion project which included being liaison for training team on new applications and assisting in the creating of new strategies for a successful conversion completed ahead of timeline.Assisted in creating new quality control and quality assurance process for team including procedures which created an… Show more Conduct investigations and research of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses.Lead expansion project which included being liaison for training team on new applications and assisting in the creating of new strategies for a successful conversion completed ahead of timeline.Assisted in creating new quality control and quality assurance process for team including procedures which created an effective control. Show less

Researches and analyzes data to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products. Performs risk analysis to provide input and recommendations for internal fraud strategies.Serves as a liaison between FCM and internal fraud and industry business partners. Provides input into fraud risk assessments, impact assessments, and end-to-end control design.

Managed all related risks, including balancing the risk factor and ensuring quality customer service was provided to every customer, while making Service Level Agreements.• As a Prevenéon & Risk Financial Crimes Supervisor I am responsible for the Accoun2ng Unit budget, planning and analyzing inves2ga2ve actions while managing up to twenty-four team members for the Account TakeOver and Cross Channel Financial Crimes team.• Work with strategy teams on fraud trends, paPerns and anomalies… Show more Managed all related risks, including balancing the risk factor and ensuring quality customer service was provided to every customer, while making Service Level Agreements.• As a Prevenéon & Risk Financial Crimes Supervisor I am responsible for the Accoun2ng Unit budget, planning and analyzing inves2ga2ve actions while managing up to twenty-four team members for the Account TakeOver and Cross Channel Financial Crimes team.• Work with strategy teams on fraud trends, paPerns and anomalies to incorporate new strategies into our out sorts.• Participate in projects as SME, including incoming new projects to streamline workflow functions and to effec2vely increase production and stay within regulatory compliance. I am the onsite lead for all audits for our group.• Worked with auditors for audit control reviews providing security documents, general ledgers and other necessary forms.• Job shadowed with Operaéonal Risk Consultant, Martha Christen, in Tempe to bePer understand the process.• Develop and implement policies and procedures to maximize efficiencies and be in compliance.• Work on special projects to enhance department functions and work closely with other managers to ensure a quality work environment.• Balance all GL lines, including ACH and claims to ensure eTran transacéons were processed correctly. Show less