Implemented (developed, documented, & trained) processes and procedures to effectively manage daily activities related to the Test Environments for the enterpriseCreated an enterprise SharePoint site & various Power App formsIncident management, facilitating Teams chats and conference calls with various support groups across IT to resolve issues Skilled collaborator delivering results by working and effectively communicating with, both technical and non technical teams to assist with day to day resolution of system/user issuesCoordinate and facilitate data refreshes from Production for the enterpriseAct as a liaison between users and IT support teams, proposing solutions and negotiating in the best interest of the organizationExcellent customer service, and relationship management skills...the ability to interact positively and successfully with all levels of associates, managers, etc.Communication on application issues regarding impacts, plans, and timelines working within the Agile frameworkWork with Architects and other IT teams to ensure that modifications to Production are reflected in the Test Environments Ability to handle pressure, multiple projects, tight deadlines, and diverse individualsProficient use of Office based software, including SharePoint, Word, Excel, PowerPoint, Power Apps, Visio, etc.Participate in the IT Services TRB (Technical Review Board)

Trainer for new technology. Program development, training material creation, & workshop coordination.

Customer Service (both on the phone, email, and in person), & technical support to users by researching and answering questions, & troubleshooting problems using the company ticketing systems.