Lisa Sutherland

Lisa Sutherland Email and Phone Number

Operations Executive passionate about people & customers | Leadership | Operations | Banking | Business Transformation @ Cm3 - Contractor Safety Management
Lisa Sutherland's Location
Greater Melbourne Area, Australia
About Lisa Sutherland

A highly experienced Operations executive with exceptional business and process acumen coupled with strong execution and stakeholder management. I have a dedication to leading businesses that need to improve their results through better customer experience without compromising quality. My demonstrated leadership and strong EQ focus means that I develop highly effective leadership teams and I am passionate about bringing people on the journey and empowering people to perform at their best.

Lisa Sutherland's Current Company Details
Cm3 - Contractor Safety Management

Cm3 - Contractor Safety Management

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Operations Executive passionate about people & customers | Leadership | Operations | Banking | Business Transformation
Lisa Sutherland Work Experience Details
  • Cm3 - Contractor Safety Management
    Head Of Operations Support And Customer Success - Online Solutions
    Cm3 - Contractor Safety Management Feb 2019 - Present
    Since 2008, Cm3 has been leading the way in producing digital contractor management, prequalification, and compliance solutions. At the heart of Cm3’s capabilities is a team that cares deeply about workplace safety, and have a depth and breadth of knowledge and experience in the planning, development, and implementation of solutions across all key industries. Cm3 is proudly part of Blackwoods in the Wesfarmers Industrial and Safety group of companies.
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  • Greencap
    Head Of Operations Support & Customer Success - Online Solutions
    Greencap Feb 2019 - Aug 2022
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  • Anz
    Senior Manager - Customer Services
    Anz Jul 2014 - Apr 2018
    Responsible for the global end to end processes encompassing all Customer Support functions for Customer Service Operations including; Mortgages, Deposits, Third Party, Deceased Estates, Commissions and Compliance functions. This role is also the key Operations relationship point with Deposits and Mortgages stakeholders to jointly deliver customer requirements through improved service, quality and efficiency measures. Line management accountability of staff (230 FTE) in Australia and India.
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  • Anz
    Senior Manager - Retail Credit Assessment
    Anz May 2011 - Jul 2014
    Responsible for end to end credit assessment processes for Consumer Cards, Personal Loans, Overdrafts and Mortgages. The role involved working closely with product/distribution channels and credit risk across all retail customers in Australia. The teams handled over 400k credit decisions pa for retail customers. There was line management accountability for credit assessment staff (200 FTE) in Australia and India.
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  • Anz
    Retail Assessment Manager
    Anz Aug 2009 - May 2011
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  • Anz
    Consumer Card Assessment Manager
    Anz Nov 2007 - Aug 2009
    Managing a team of 22 assessors for the Consumer Cards Product. The team was the primary customer contact point and handled ~1,000 calls per day. Managed customer complaints and escalations whilst also educating the frontline and Contact Centres on improving the quality of applications in order to get a faster turnaround time for customers whilst reducing complaint
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  • Converga Pty Ltd
    National Account Manager
    Converga Pty Ltd Oct 2001 - Oct 2007
    Commenced as Service Delivery Manager for ANZ Consumer Finance Contract. After 2 yrs promoted to National Account Manager with a team of 80 FTE including 8 direct reports. Key responsibility leading and monitoring strategic and operational performance across the ANZ account nationally.
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Lisa Sutherland Skills

Stakeholder Management Retail Banking Risk Management Credit Leadership Management Relationship Management Business Process Improvement Change Management Credit Risk Credit Cards Call Centers Financial Risk Team Management Business Transformation Mortgage Lending Operational Risk Process Improvement Consumer Lending Offshoring Outsourcing Business Relationship Management Financial Services Customer Experience Operations Management Team Leadership Employee Engagement Stakeholder Engagement Time Management Customer Service Ops Communication Performance Management Personnel Management Banking Loans Finance

Lisa Sutherland Education Details

Frequently Asked Questions about Lisa Sutherland

What company does Lisa Sutherland work for?

Lisa Sutherland works for Cm3 - Contractor Safety Management

What is Lisa Sutherland's role at the current company?

Lisa Sutherland's current role is Operations Executive passionate about people & customers | Leadership | Operations | Banking | Business Transformation.

What schools did Lisa Sutherland attend?

Lisa Sutherland attended Victoria University, Griffith University.

What skills is Lisa Sutherland known for?

Lisa Sutherland has skills like Stakeholder Management, Retail Banking, Risk Management, Credit, Leadership, Management, Relationship Management, Business Process Improvement, Change Management, Credit Risk, Credit Cards, Call Centers.

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