Develop and execute 360° employee communications strategies and plans to engage, inspire and align employees with company vision, strategy and business objectives. Advance the business by proactively executing communications that drive exposure and thought leadership with employees and key influencers. Responsible for unearthing and telling the stories of our employees, both inside of the company and out, that enhance the corporate culture. • Evangelized the award-winning network, business products and solutions and emerging technology leadership in 5G, IoT, cutting-edge products and services explaining why it matters to both employees and customers.• Provided strategic counsel and guidance to senior leaders to help drive employee understanding of key initiatives while promoting a performance-based and engaged culture.• Supported the purposeful positioning of our brand by pitching new ideas for employee communications and bringing them to life through various communication channels.• Managed the VtoV Verizon Employee Relief Fund including increasing employee engagement and donations, implementing new avenues for donations and adding a new tier of employee support to the program, managing overall communications, executive briefings, etc.• Selected to support the Consumer East Market with all communication related needs including management of market Instagram account.• Developed and executed written communications across a range of platforms including social media, intranet as well as traditional mediums including leader scripts, speeches and talk points, webcasts, etc.• Provided frequent updates to Senior Level Management.• Supported Verizon’s domestic violence awareness and prevention activities including all HQ related activities throughout DV Awareness Month.

• Executed continuous in-store communication plans to elevate knowledge of the Verizon brand and attract competitor’s customers while driving growth and market share.• Delivered a succinct visual story for existing and potential customers through in-store messaging strategy and messaging priorities, equipment/service POP, Google Music partnership, green initiatives, national and local team NFL creative, college football partnership creative, sponsorships, product callout cards and in-store Prepaid advertising.• Led and partnered with GTM, HQ and Area Store Ops and other cross-functional teams providing thought leadership and ensure seamless in-store consumer experiences through full integration of the store layout, merchandising and creative elements.• Founding member of the Strategic Area Response Team responsible for partnering with local areas to evaluate and execute in-market store communications requests.• Project managed and flawlessly executed all in-store consumer collateral including Consumer Brochure (English, Spanish & Asian language versions), Welcome Guides, product-based collateral, store shopping bags, gift card design, etc.

• Managed the daily operations of the Voice Mail (VM) fee-based service utilized by over 58M Verizon Wireless subscribers.• Completed projects include: migration of 20M subscribers to a new vendor platform with minimal service interruption and customer complaints, streamlining of 15 versions of product collateral into one comprehensive guide; design and implementation of VM archival service; design and launch of VM FAQ section of .com site and VM tutorial service initiation CD.• Provided flawless product related customer communication, collateral, marketing plans, research, tracking and reporting results, forecasting sales/revenue, setting product/project goals, resolving technical and customer service-related issues on a daily basis.• Thoroughly and effectively communicated project status to all levels of management. Presented project plans and updates for both technical and non-technical audiences.• Led large, multi-departmental teams in the implementation of product enhancements and new product developments.• Performed in-depth evaluations and analyses of new and existing related products and services. Evaluated emerging technologies and solutions. Oversaw technological development efforts to ensure all marketing requirements were met.

• Managed the daily operations of the Voice Mail (VM) fee-based service utilized by over 58M Verizon Wireless subscribers.• Completed projects include: migration of 20M subscribers to a new vendor platform with minimal service interruption and customer complaints, streamlining of 15 versions of product collateral into one comprehensive guide; design and implementation of VM archival service; design and launch of VM FAQ section of .com site and VM tutorial service initiation CD.• Provided flawless product related customer communication, collateral, marketing plans, research, tracking and reporting results, forecasting sales/revenue, setting product/project goals, resolving technical and customer service-related issues on a daily basis.• Thoroughly and effectively communicated project status to all levels of management. Presented project plans and updates for both technical and non-technical audiences.• Led large, multi-departmental teams in the implementation of product enhancements and new product developments.• Performed in-depth evaluations and analyses of new and existing related products and services. Evaluated emerging technologies and solutions. Oversaw technological development efforts to ensure all marketing requirements were met.