Lisa Forsyth Email & Phone Number

Seattle, Wa

June 2019 - current Program Director, PMOBuild, mentor and manage a high performing team of PMs responsible for managing, tracking, measuring, and reporting project execution and delivery across different client engagements.Scoped new projects and developed RFP responses using input from others.Own end-to-end large program execution when complexity, visibility, importance or need requires, including:Delivery lead, SCRUM Master, technical writer, and QA for Short-term Rental Data Sharing Platform used by local governments in British Columbia.Managed design operations transformation project for federal banking institution.Delivery and program manager for multiple teams developing AR/VR and Web based training tools for Boeing airplane maintenance engineers.TPM and SCRUM Master on a large-scale, multi-agency, mobile transit application used daily by commuters in the Greater Seattle area.Delivered several enhancement releases for the Philips Sonicare for Kids mobile applications.Aug 2012 - May 2019 Senior Director, Web Programs Lead, manage, and motivate a team of producers, developers, and QA engineers that extend, maintain, and support a content framework housing over 100 marketing sites in 22 different languages for Sony Pictures Television. Collaborated with customers on road maps, assessed projects, identified resource requirements, and determined the distribution of work based on budget, capacity and skill; successfully negotiated cost and terms of contracts, eliminated source of drop in account profitability, and more than doubled account value.Oversaw migration of 60+ sites to a new platform and managed 40+ new site launches; established repeatable processes, reducing time to launch from 3-4 months to 4-6 weeks. Introduced new services to CMS, including multiple online video platforms, 3rd party authentication and subscription services, APIs to deliver feeds consumed by 3rd party mobile and OTT applications, and other content services.

Greater Seattle Area

Independent consultant with Ticketmaster via TekSystemsWorking with a platform operations team as a Business/Systems Analyst, focused on Agile coaching, workflow optimization, improvement measurements, and reporting.

Redmond, Wa Usa

Led high-performing cross-functional product development organization including 25 full-time and 30 vendor employees in three countries responsible for Web, Video and Mobile Development, Content Distribution, Search, SEO, Operational Efficiency, and Site Metrics. Partnered with executive sponsors, product managers, business owners, and managers to define product commitments and develop roadmaps. Created sound and actionable resource plans aligned to company goals and maintained oversight on all programs and products.

Redmond, Washington

Partnered with Vice President of Sales to create new sales-focused development and support department that exceeded revenue expectations for five consecutive quarters. Created team charter, established Rhythm of Business, and developed a portfolio management system to ensure continuous alignment between projects executed and company objectives. Recruited and developed talent and grew an eight person group into a 30 person high-performing diverse team. Managed PM, Development, Test, Ad Operations, and Process Engineering direct reports. Served as Program Management discipline lead and established standardized project management processes. Contributed to the development of multiple projects to maximize revenue opportunities.

Managed cross-functional eight person development team focused on projects with immediate revenue or reach impact. Prioritized portfolio to ensure projects aligned with customer and business needs and resolved areas of disconnect when necessary. Built collaborative relationships with sponsors, stakeholders, and cross-department teams to facilitate the delivery of projects. Balanced resource needs and project costs in accordance with the budgetary requirements. Conducted quarterly business reviews to present team results to executive management. Managed projects from inception to completion and developed customer facing site-features.

Managed multiple/concurrent short term projects--engaged project stakeholders, gathered requirements, wrote specifications, managed scope and schedule, and drove the delivery of the feature from inception to completion. Developed multiple projects with C#, ASP.NET, XML, XSL, JavaScript, HTML, and CSS. Translated functional requirements into technical design documents, conducted architecture and code reviews, and consistently delivered high quality projects on time in fast-paced environment.

Bellevue, Wa Usa

Managed business-to-business, business-to-consumer, and customer service integration projects to support new acquisition (International Vision Direct). Analyzed and documented acquired business’ processes and technical infrastructure, contributed to the definition and implementation of an XML and ASP based messaging process to synchronize back ends, and collaborated with internal developers and third party to bridge order processing and management systems.

Designed and developed mission-critical business-to-business applications for mortgage giants such as Freddie Mac, Citibank, etc. Worked with customers and business analysts to capture requirements, created feature, design, and development specifications, and built ASP.NET, JavaScript with XML, HTML, and CSS driven branded web user interfaces, a VB 6 desktop client, C# business and data access functionality, and TSQL, ADO, Oracle data insertion, update, and retrieval. Migrated Visual Basic 16 bit legacy call center application to newly developed C# web-based solution. Analyzed existing architecture, created detailed requirements documents and technical specifications, designed and engineered new features, created and executed tests, worked with Release to deploy to production, and provided support to customers during transition.

Renton, Wa Usa

Responsible for developing and maintaining online corporate presence, including the design, development, and administration of an HTML/DHTML, JavaScript, CSS, Cold Fusion, and ASP based corporate website. Collaborated with internal stakeholders (marketing, merchandising, finance, customer service) and 3rd party to deliver e-commerce solution. Defined scope and objectives for pilot release, created images optimized for the web from newspaper/catalog product advertisements, contributed code to integrate 3rd party store front with company fulfillment and settlement procedures, ensured consistency in design standards, and managed project timelines.

Newport Beach, California Usa

Led team of graphic designers within PIMCO's in-house graphics department to focus on the firm’s international marketing efforts, including the design and development of HTML, CSS, and JavaScript based websites, and the creation of Adobe FrameMaker document templates for corporate marketing collateral. Established and maintained standards and procedures for the design and development of marketing materials to ensure all publications were in legal compliance with the NASD and SEC. Identified key cost and time saving measures.

Ma, English, Film Studies

Ba, English, Visual Culture