Customer Relations, Engagement Search, Account and Stakeholder Management at NetlightWith a proactive approach, Netlight has established itself as a trusted partner for creating digital services and offering IT management support in various projects. Our global team of 2,000 experts specializes in business-critical IT, from tech and data to design, cybersecurity and IT management. By leveraging the collective insights of thousands of IT projects among the Netlighters, we offer unique… Show more Customer Relations, Engagement Search, Account and Stakeholder Management at NetlightWith a proactive approach, Netlight has established itself as a trusted partner for creating digital services and offering IT management support in various projects. Our global team of 2,000 experts specializes in business-critical IT, from tech and data to design, cybersecurity and IT management. By leveraging the collective insights of thousands of IT projects among the Netlighters, we offer unique perspectives and solutions for organizations across various industries. Focus on connecting skilled professionals with companies that seek their expertise. My role involves building strong client relationships, understanding their needs, and providing the right solutions to help them grow. Essentially, I match top talent with opportunities where they can make the biggest impact, ensuring that both our clients and consultants achieve their aspirations. Show less

Part of the organizing team of the bubbly Grand Champagne Helsinki, a three-day event at the Old Student House, that brings together champagne lovers, guests, and professionals to taste over 350 champagnes from 75 producers every spring.* Responsible for recruiting and managing some 40 employees to work at the three-day event in various positions to create and ensure a great customer experience for our guests.* Coordinating 45 Master Class winetastings that are held during the… Show more Part of the organizing team of the bubbly Grand Champagne Helsinki, a three-day event at the Old Student House, that brings together champagne lovers, guests, and professionals to taste over 350 champagnes from 75 producers every spring.* Responsible for recruiting and managing some 40 employees to work at the three-day event in various positions to create and ensure a great customer experience for our guests.* Coordinating 45 Master Class winetastings that are held during the event.Responsible for creating an exquisite visitor experience for the Grand Vin Helsinki event visitors each fall at the Old Student House in Helsinki * Managing partner relationships* Planning of event production, coordinating wine lecturers, materials, and wine-related matters with wine importers* Updating all information on the website* Designing and producing marketing activities in online channels* Responsible for recruitment, communication and planning of work shifts as well as training for 30 employees at the event Show less

Responsible for online presence, coordinating marketing efforts for Ceesta and Buono e Gustoso stores and webshops, and developing the business and various tools used.* Update and manage product information, content and visuals on Ceestashop and BuonoeGustoso webshops* Plan and produce materials to support sales such as product catalogues and newsletters* Put to use new multichannel customer data platform Tools & services: MailChimp & Custobar, Photoshop, Canva, Google Ads &… Show more Responsible for online presence, coordinating marketing efforts for Ceesta and Buono e Gustoso stores and webshops, and developing the business and various tools used.* Update and manage product information, content and visuals on Ceestashop and BuonoeGustoso webshops* Plan and produce materials to support sales such as product catalogues and newsletters* Put to use new multichannel customer data platform Tools & services: MailChimp & Custobar, Photoshop, Canva, Google Ads & Analytics, Figma.Online store: Jeemly by SKJ & Nethit systems. Show less

Customer Intelligence is responsible for developing the capability of understanding the customers better and supporting the organization in adopting a customer-centric thinking and development.Main responsibilitites include:• Developing and managing the customer experience measurement framework, including the measuring process, tools and views• Help renewable businesses in creating, managing and sending the customer experience surveys and making sure workflows work… Show more Customer Intelligence is responsible for developing the capability of understanding the customers better and supporting the organization in adopting a customer-centric thinking and development.Main responsibilitites include:• Developing and managing the customer experience measurement framework, including the measuring process, tools and views• Help renewable businesses in creating, managing and sending the customer experience surveys and making sure workflows work perfectly• Gathering, analyzing and prioritizing data and analytics requirements related to customer experience measuring• Developing and maintaining analytics solutions, mainly by visualizing KPIs and other business data with PowerBI and other analytics tools Show less

Working in Customer Experience, Data and Insight team. Collaborating closely with sales, marketing, and online teamProducing insightful analysis to support business and decisionmaking• Follow-up on competitors and market changes• Conduct and carry out customer research, surveys, and interviews• Analyze web visitors' behavior, visualize customer journeys, and pinpoint improvements for the web development team

Collaborating closely with sales, marketing, and own team * Producing insightful analysis to support business and decision making * Follow-up on competitors and market changes * Conduct and carry out customer research, surveys, and interviews * Analyze web visitors behavior, visualize customer journeys, and pinpoint improvements for the web development teamTools & services that I worked with: Google Data Studio, Google Analytics, Hotjar, SQL, Meltwater, and Google… Show more Collaborating closely with sales, marketing, and own team * Producing insightful analysis to support business and decision making * Follow-up on competitors and market changes * Conduct and carry out customer research, surveys, and interviews * Analyze web visitors behavior, visualize customer journeys, and pinpoint improvements for the web development teamTools & services that I worked with: Google Data Studio, Google Analytics, Hotjar, SQL, Meltwater, and Google Workspaces (Docs, Sheets & Slides) Show less

Managing inventory levels, the dialogue and placement of new orders with European producers and manufacturers in order to ensure high supply capability to company's retail customers (such as Sokos, Stockmann, K-Citymarkets) and smaller independent retailers. Visiting international fairs to meet key suppliers.Key to this work was using our ERP system, Omnisell, on a daily basis. My responsibility was also to take care of customers orders, needs and wishes for different seasons especially… Show more Managing inventory levels, the dialogue and placement of new orders with European producers and manufacturers in order to ensure high supply capability to company's retail customers (such as Sokos, Stockmann, K-Citymarkets) and smaller independent retailers. Visiting international fairs to meet key suppliers.Key to this work was using our ERP system, Omnisell, on a daily basis. My responsibility was also to take care of customers orders, needs and wishes for different seasons especially Christmas season.Some online marketing and brand activities. Participated in AdWords, SEO and Social Media Marketing courses provided by Tulos Oy. Show less

Grand Champagne Helsinki and Grand Vin Helsinki are international wine events organized in Helsinki by Ceesta Oy & Avelvino Oy.My responsibilities were managing and taking care of the recruitment communication, recruitment of over 40 persons, planning of resource management, follow up and managing the hourly reporting to payroll management for salary payment.At the annual international events itself also responsible for Ceestashop booth design, building, event sales, and… Show more Grand Champagne Helsinki and Grand Vin Helsinki are international wine events organized in Helsinki by Ceesta Oy & Avelvino Oy.My responsibilities were managing and taking care of the recruitment communication, recruitment of over 40 persons, planning of resource management, follow up and managing the hourly reporting to payroll management for salary payment.At the annual international events itself also responsible for Ceestashop booth design, building, event sales, and customer/visitor information services. Show less

In this position, I assisted the Brand, Sustainability, and Consumer Insight teams with different tasks such as:- assembling compilations of competitor analysis, research analysis, and packaging analysis- designing and implementation of brand materials together with an advertising agency- participation in the planning of marketing events- arranging a visit to one of Valio's dairy farmsIn addition, I substituted the executive assistants of the CEO and other management… Show more In this position, I assisted the Brand, Sustainability, and Consumer Insight teams with different tasks such as:- assembling compilations of competitor analysis, research analysis, and packaging analysis- designing and implementation of brand materials together with an advertising agency- participation in the planning of marketing events- arranging a visit to one of Valio's dairy farmsIn addition, I substituted the executive assistants of the CEO and other management members- calendar coordination and travel booking for management and board members- assisting in the organization of annual strategy conference- invoice processing Show less

Managing and responsible of creation and maintenance of product and picture information in (ceestashop.fi) online store. Translating and writing product description and product information to the online shop.Creating and managing the wholesale interface and presence for B-to-B clients by using WordPress platform. My job was also to always have an up-to-date catalogue of the right products and make newsletters to clients with seasonal offers.Part of the job was also to coordinate… Show more Managing and responsible of creation and maintenance of product and picture information in (ceestashop.fi) online store. Translating and writing product description and product information to the online shop.Creating and managing the wholesale interface and presence for B-to-B clients by using WordPress platform. My job was also to always have an up-to-date catalogue of the right products and make newsletters to clients with seasonal offers.Part of the job was also to coordinate Ceesta's visibility at events such as Viini- ja Ruoka -messut and Taste of Helsinki. Creating and managing booth design and event sales. Show less

Occasionally working at concerts, festivals and sports events in different positions as a bartender or sales assistant.

Working in Ceestashop store as a part-time salesperson and full time during the summer period. Also worked in both trade and customer events as a sales assistant. Assisting and serving customers, organizing and shelving products and keeping the store attractive and clean.My responsibilities was also to manage, pack and send online orders to customers.