Memory updatedHere’s a LinkedIn job description for your role at Cisco:As an Account Executive at Cisco, I focus on transforming customer experiences and digital strategies for my clients through Cisco’s advanced Contact Center Solutions. By harnessing innovative AI technologies, I empower organizations to unlock the full potential of their customer service and agent experiences. This results in greater operational efficiency, enhanced customer satisfaction, and seamless compliance for businesses navigating the ever-evolving digital marketplace. I am passionate about helping clients succeed by implementing solutions that foster agility, optimize performance, and deliver exceptional customer outcomes. My work consistently supports businesses in exceeding their customer care goals, ensuring they remain competitive and future-ready.

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.Compliance & Risk– Adhere to the latest industry regulations and internal processes, and mitigate the risks inherent to customer service interactions. Workforce Optimization– Ensure that frontline representatives are at their best when interacting with customers by measuring, managing and motivating their performance. Operational Efficiency– Act in real time to ensure that interactions are handled most efficiently, unnecessary contacts are prevented and self-service channels are utilized effectively. Voice of the Customer– Drive interactions according to the Voice of the Customer embed customers’ perspective into service processes and relay customer insights throughout the organization. Sales & Retention– Increase revenues from inbound interactions by transforming service calls into cross-sell and up-sell opportunities. Back Office Workforce Optimization– Improve workforce productivity and staffing levels, drive efficient task handling in real time, automate processes, and ensure regulatory compliance.

iGATE offers a complete range of high-ROI business solutions spanning the consulting, technology, operations, and process outsourcing value chain. www.igate.com•Exceeded annual sales quotas each year from 1999 through 2004•Only sales person to receive CEO award for 2003•One of 5 people chosen for CEO Mentor program•Responsible for Solution Sales for Call Center Practice East Coast•Generated, developed, and manage global partnership with a billion dollar Telecommunications company•Successfully sold Genesys software license •Successfully sold iGATE developed Call Center software license •Successfully sold fixed price solutions in Genesys, Oracle, & Peoplesoft•Successfully sold Offshore Solutions in Call Center, BPO, and AMO services•Developed relationships with Fortune 500 companies throughout the United States•Responsible for millions in new revenue growth for ERP & CTI divisions