Lisa Grant work email
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Lisa Grant personal email
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I’m a Durham Region-based REALTOR® focused on building relationships. Learning about your needs, wants, and dreams for home ownership, simplifying the buying and selling process, and ensuring your complete satisfaction every step of the way are my primary goals. Connect with me if:1. You are a local resident of East Toronto and the Durham Region: Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Newcastle, or Port Perry. 2. You are thinking about buying or selling a home in the Durham Region3. You are interested in investing in the Durham Region4. You have a general interest in the real estate industry5. You need a Durham Region REALTOR®
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Real Estate AgentRevel Realty Inc.Whitby, On, Ca
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Real Estate Sales RepresentativeSutton Group-Heritage Realty Inc. Nov 2017 - PresentBrooklin, Ontario
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Faculty - Centre For FoodDurham College Jan 2017 - Jun 2017Whitby, OntarioPart-Time Faculty teaching Hospitality Customer Service -
Manager, Merchandising And PromotionsDelta Hotels And Resorts® Apr 2014 - Mar 2015Toronto, OntarioProject manager for national promotions responsible for devising campaigns with partners, building campaign strategies, executing campaigns and measuring success for revenue generation. Subject matter expert for Canadian Anti-Spam Legislation related issues.Accomplishments:37% YOY increase in new customers through partnership promotions 2013-2014.Generated 40% YOY increase in online gift card sales through various promotions.Issued loyalty email communications targeting… Show more Project manager for national promotions responsible for devising campaigns with partners, building campaign strategies, executing campaigns and measuring success for revenue generation. Subject matter expert for Canadian Anti-Spam Legislation related issues.Accomplishments:37% YOY increase in new customers through partnership promotions 2013-2014.Generated 40% YOY increase in online gift card sales through various promotions.Issued loyalty email communications targeting over 1 million impressions - a 64% increase YOY.58% YOY increase in email open rates demonstrating stronger communication, marketing approaches and relevant messaging.Developed national tactical processes and procedures for campaign management.Maximized partnership promotions with Amex, Avis, Aeroplan, Air Canada and Starbucks.Established upsell program. Established and implemented new communication templates according to brand standards. Show less -
Marketing Research ManagerDelta Hotels And Resorts® Mar 2011 - Mar 2013Project manager for all Delta research projects. Developed and prepared survey questionnaires and research reports.Analyzed customer needs, perceptions, and behaviours through a combination of proprietary and syndicated research studies to improve customer experience and drive retention.Communicated actionable insights and recommendations to executives and CEO.Managed relationships with external research suppliers on research projects. Supported and provided guidance to… Show more Project manager for all Delta research projects. Developed and prepared survey questionnaires and research reports.Analyzed customer needs, perceptions, and behaviours through a combination of proprietary and syndicated research studies to improve customer experience and drive retention.Communicated actionable insights and recommendations to executives and CEO.Managed relationships with external research suppliers on research projects. Supported and provided guidance to various corporate departments on research requirements. Project manager for the development of the revised Delta loyalty program. Member of Strategic Planning Committee (cross-functional team) to determine 5-year plan for Delta Hotels and Resorts. Show less
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Manager, Guest ExperienceDelta Hotels And Resorts® Mar 2010 - Feb 2011Successfully managed Guest Experience and Relations department for over 40 properties nationwide. From RFP and vendor selection process, platform development and survey design for three programs, to tracking, trending, monitoring, reporting of results and developing and providing end-user training.Accomplishments:• Developed initiatives at the corporate level to improve operations, and determine future capital spending for brand improvement • Responsible for driving continual… Show more Successfully managed Guest Experience and Relations department for over 40 properties nationwide. From RFP and vendor selection process, platform development and survey design for three programs, to tracking, trending, monitoring, reporting of results and developing and providing end-user training.Accomplishments:• Developed initiatives at the corporate level to improve operations, and determine future capital spending for brand improvement • Responsible for driving continual hotel improvement in key metrics by conducting on-going training. • Established management incentive plan guidelines based on guest experience results.• Instituted and fostered a culture obsessed with guest experience results through new technologies. Show less
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Guest Experience AnalystDelta Hotels And Resorts® Feb 2008 - Mar 2010Accomplishments:• Led, implemented, and managed Guest Experience Program transition from a paper comment card to online survey platform with robust reporting site.• Developed, prepared and provided analysis and monthly reporting on key loyalty drivers and individual hotels results.• Presented metrics, trends and observations on a quarterly basis to executives and CEO identifying key insights and recommendations gained from guest feedback data.• Increased turnaround time for… Show more Accomplishments:• Led, implemented, and managed Guest Experience Program transition from a paper comment card to online survey platform with robust reporting site.• Developed, prepared and provided analysis and monthly reporting on key loyalty drivers and individual hotels results.• Presented metrics, trends and observations on a quarterly basis to executives and CEO identifying key insights and recommendations gained from guest feedback data.• Increased turnaround time for guest relations 86% to 91% YOY through close monitoring and follow-up.• Increased survey ‘closed’ case rate from 83% to 97% YOY. Show less
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Operations/Guest Relations CoordinatorDelta Hotels And Resorts® Apr 2005 - Jan 2008
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Front DeskDelta Hotels And Resorts® 1999 - 2003
Lisa Grant Skills
Lisa Grant Education Details
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OreaReal Estate -
Communications, English -
4.0 President'S Honour List -
Culinary Arts - Hospitality Management Program
Frequently Asked Questions about Lisa Grant
What company does Lisa Grant work for?
Lisa Grant works for Revel Realty Inc.
What is Lisa Grant's role at the current company?
Lisa Grant's current role is Real Estate Agent.
What is Lisa Grant's email address?
Lisa Grant's email address is lg****@****els.com
What is Lisa Grant's direct phone number?
Lisa Grant's direct phone number is +128938*****
What schools did Lisa Grant attend?
Lisa Grant attended Orea, York University, Seneca College Of Applied Arts And Technology, George Brown College.
What skills is Lisa Grant known for?
Lisa Grant has skills like Marketing Research, Hotel Management, Hospitality Management, Hospitality Industry, Project Management, Guest Experience, Hotels, Guest Recovery, Guest Service Management, Email Marketing, Marketing Communications, National Promotions.
Not the Lisa Grant you were looking for?
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Lisa Grant
Strategic Hr Manager | Championing People-Centric Strategies For Organizational SuccessBritish Columbia, Canada -
1haisla.ca -
2telus.net, albertasoccer.com -
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Lisa Grant
General Manager Of Development And Emergency Services At The Regional District Of NanaimoBurnaby, Bc2portcoquitlam.ca, rdn.bc.ca
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