• Created the Facebook military support page, AF WingMoms (AFWM) and its companion website, www.afwm.org for families of Air Force trainees in Basic Military Training (BMT)• Utilize networking and social media skills to gain more than 100,000 members, currently averaging 300 + net new members each week.• Manage a group of 60 volunteers who oversee 9 different Training Squadron discussion groups with an average of 7 active groups per volunteer team. • Formed partnerships with various Air Force experts to create unique, weekly Q&A sessions • Highly proficient with social media from a business perspective to provide timely information• Researched and filed all the necessary paperwork to create a 501(c)3, maintain all records for the AF WingMoms nonprofit organization and file appropriate required government filings related to the nonprofit remaining in good standing.• Developed the concept of the AFWM logo and filed all the necessary paperwork to trademark it

• 11 years of cumulative experience with most recent experience gained in managing customer relations in a $25.5 million branch banking facility with high traffic volume (20k monthly average transaction count), a staff of 16 and utilized effective scheduling skills to ensure that branch was adequately staffed to meet customer needs. • Foster partnerships between Personal Bankers, Business Banking Relationship Managers, Retail Lending and Financial Consultant to bring solutions to clients as well as to maximize the depth and profitability of our relationship with the customers, increasing business branch deposit by $2.5 million and consumer deposit by $11 million• Responsible for hiring and retaining employees and holding employees accountable for overall performance. Developed and coached entire staff of 9-15 employees which resulted in promotions on all levels. Successfully completed Mentor Certification program and mentored several Branch Manager Trainees in the program. • Utilized management skills by supervising and coaching Personal Bankers to acquire and deepen customer relationships which improved branch performance, including Branch Profit & Loss (branch is currently in an upward trend moving up in the P&L rankings consistently each month in 2013), Service Scores (previously recognized for Silver and Bronze medal status), Sales Campaign Results, Product Value Credits (PVCs), Teller Referrals, and regularly communicated branch performance and priorities to all employees. • Worked in conjunction with the Assistant Branch Manager (ABM) to ensure the branch is operationally sound by coaching the tellers through my knowledge of all aspects of branch operations, including paying and receiving transactions, regulatory compliance, and Bank Policy & Procedure.