Lisa Hanson Email & Phone Number

Virginia, United States

Arlington, Virginia

Arlington, Virginia

Arlington, VA

Collaborated with local Microsoft Sales and Support to launch Microsoft Office 2007 Training to internal users. Developed online learning events for co-op customers and other offsite NRECA employees. Revamped all Microsoft Office training classes to meet customer expectations per responses to internal Gallup customer service survey.

Winter Park, FL

Identified employee hardware and software training needs through daily interaction with users via phone, email and in person. Created and delivered custom training programs for CPAs and support staff, measured employee's comprehension and use of software tools. Led the Audit Team's transition to "paperless" audits. Managed the Firm's overall software and.

Vienna, Virginia

Delivered classroom instruction and post-instructional technical support to clients on MS Access software, database design concepts, MS FrontPage software, advanced HTML authoring, and advanced topics using Microsoft’s Excel, Outlook, Word and PowerPoint applications.Developed curriculum and conducted e-mail transition training for Internal Revenue.

Through formal classroom and help-desk dispatched desk-side training, facilitated senior attorney’s and support staff’s transition to new Justice Consolidated Office Network (JCON) Windows 98 & NT based PCs with GroupWise, Lotus Notes, WordPerfect, MS Excel, Lexus-Nexus CiteRite and PC Docs software.Created new training initiatives and courseware.

Education record

It Project Management Certificate